Check out all the insights and innovations happening in today’s modern contact center.
Artificial intelligence has come a long way from its early days of robotic, scripted messaging and rudimentary logic. There are so many AI customer service use cases that make interactions faster and more personal. Table of contentsAutomated self-service with...
Which AI tools do leaders say are critical for navigating staffing obstacles and driving financial performance objectives? We collected input from 750 contact center leaders across industries and operation sizes to find the answers. Download Contact Center Industry...
Last month, I wrote in The Pathway to Accelerating AI Adoption that the number of scarce resources necessary to apply AI to a single task was, in my humble opinion, the biggest inhibitor to AI becoming more ubiquitous. I shared how Google Research has introduced a high-level architecture for tackling some of the major limitations constraining broader AI applicability, and this line of research by Google and others is going to be critical for many companies to begin meaningfully adopting AI and machine learning at scale.
Consumers don’t just want excellent customer service; they demand it. The pandemic has undoubtedly sped the digitalization of business, and with that, customer expectations have heightened. The driving motivation to adopt artificial intelligence in call centers is to improve customer service. Customer experience is now a higher priority than cost reduction.
One of the major perks of AI is its ability to increase performance and productivity in the contact center at the agent and process level. It can be deployed in a number of ways, including streamlining data analysis, speeding the hiring process, aiding customer service, personalizing marketing efforts, and even sales and lead generation.
Given the scarcity of data science and engineering talent, how will AI ever reach its full potential at scale? Table of contentsWhy artificial intelligence and machine learning aren’t scalable todayThe pathways to scaling AI...
Table of contentsHow do virtual agents lower customer service costs?They increase your ability to deflect voice volume to other channelsThey increase your average speed to answerThey increase resolution rates, tooThe virtual agent growth curve is fueled by customer...
Artificial intelligence is expected to contribute an estimated $15.7 trillion to the global economy by 2030, with the potential to boost the GDP of local economies by as much as 26%. The number of enterprises developing AI solutions and helping companies put them into...
AI: Artificial Intelligence. We’ve all heard the term, and most of us use AI on a daily basis. Does your phone use face recognition technology to unlock its screen? Have you ever deposited a check through your mobile banking app? The social media platform you...
Are you still wondering what all the chatbot hype is about? Well, if you ever enjoyed the convenience and ease of using Siri, Google, and Alexa, then you might want to re-evaluate your position. Although these virtual assistants are not chatbots per se, they are audio...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
