Table of contentsWhat is an agent desktop?What does an agent desktop do?Benefits of an agent desktopImproved efficiency and agent productivityCompliance and securityTop agent desktop featuresCustomer databaseProduct informationContact management toolsCompany knowledge...
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Onboarding new call center agents is overwhelming in any field, but even more so in the customer service industry. Aside from getting acclimated to the bustling, busy environment and learning their way around a whole new set of tech tools, agents must have their...
Actionable tips to coach agents in your call center to improve performance and achieve measurable goals. Regular coaching sessions are encouraged to help agents reach their fullest potential.
When it comes to customer interaction, today’s customers have become accustomed to engaging with companies through multiple channels. Most of the time, your customers use different channels to gather information on your products and services in order to make a purchase decision.
Most people would be surprised to learn that the cost of retaining one customer is far less than that of acquiring a new one. One study estimates that number to be 6 to 7 times less expensive. Using a support ticket system is an excellent way to gain a...
Every day, contact center agents work behind the scenes to help businesses of all kinds put their best foot forward for customers. Their work is the foundation of any well-run organization, but their contributions often go unnoticed.
Learn how to spot 5 subtle signs of employee dissatisfaction in the workplace and what you need to do to make your agents feel valued, heard, and appreciated.
Everyone wants to know how to reduce call work in their call or contact center! An agent’s work isn’t complete when the call is over. After-call work is a back-end contact center process that brings the most drastic impact on the customer experience, efficiency level...
Handling customer complaints is a time sensitive ordeal. Here are quick tips for handling customer complaints in your call center.
Call center training is an integral part of delivering a great customer experience. During the process, you cultivate habits and knowledge within your agents that shape outcomes across the customer service journey.
Contact Center Trends & News
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.