Check out all the insights and innovations happening in today’s modern contact center.
Each time your customers reach out to you is a chance to improve your relationship with them. The customer service they receive while interacting with your agents directly influences how they perceive your organization. But, the first step in the customer journey is...
No matter what industry your contact center supports, it handles sensitive data regularly. Whether you are making payments or managing accounts, it is your responsibility to protect your customers’ data. While contact center security is serious business, it...
We live in a world with an abundant supply of data. Data aggregation and mining are commonplace for many businesses. It is a key driver of strategic decision-making. But the problem with big data is making sense of it. Table of contentsDescriptive vs. predictive...
Customer service thrives on personalization. When executed correctly, it can lead to higher engagement, greater customer satisfaction, and even higher sales. One study found that 70% of companies that use advanced personalization techniques see an ROI of 200% or more...
Today, the path to winning and retaining customers requires a unique approach to customer service. But without the right data and tools, contact centers are unable to create memorable customer experiences. In this webinar, our panel featuring guest speaker Michael...
In nearly any scenario, it’s better to be proactive than reactive. Being proactive puts you in the driver’s seat, positioning you to achieve the outcome you want from the situation rather than merely responding to the cards you’ve been dealt. What does this have to do...
Customer Identity and intent are two interwoven concepts when it comes to your customers. Both can be used to understand them better. But, one gives you deep insight while the other is more of a surface-level characteristic. Identity demographics paint your...
2 out of every 3 firms surveyed still cannot orchestrate customer journeys across multiple channels, according to a study conducted by Forrester Consulting. And 7 out of 10 survey participants said that agents do not have all the relevant customer information and...
Traditionally, financial service organizations have taken a lender-centric approach to their strategy. Big data, social media, and shifting purchase methods have driven financial services to refocus that strategy, though. Today, a more customer-centric approach is...
Contact centers are driven by agent productivity. Because of this, emphasis on individual agents’ achievements is the norm. While this can encourage productivity, it also creates a competitive atmosphere that makes collaboration difficult. So how do improve contact...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
