As a follow-up to our November 2021 webinar Making The Move From a Cost Center To a Profit Center, we sat down with guest speaker Forrester Principal Analyst Max Ball for a deeper dive into how to initiate this seismic organizational shift.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
How to Manage High Call Volume & Reduce Handling Time
Call centers have experienced a dramatic increase in call volume over the last year and half since the onset of the pandemic. Managing high call volume has impacted contact center performance and call center metrics by driving up average handling time.
This Is Your Pathway to Accelerating AI Adoption
Given the scarcity of data science and engineering talent, how will AI ever reach its full potential at scale? Table of contentsWhy artificial intelligence and machine learning aren’t scalable todayThe pathways to scaling AI...
Technology Blueprint for A Next-Generation Call Center
There was a time when the phone was the primary mode of communication for most people. During this time, traditional contact centers thrived. Table of contentsTraditional contact centers Major changes from traditional to next-gen contact...
How to Get the Most out of Customer Contact Week
Customer Contact Week in Las Vegas, NV, will be held from December 13th, 2021-December 16th, 2021. A wildly popular event series, Customer Contact Week brings the best and the brightest from all over the country to discuss all things contact center through live...
How to Observe International Day of Persons with Disabilities
What is the International Day of Persons with Disabilities? The annual observance of the International Day of Persons with Disabilities was announced in 1992 by the United Nations General Assembly. According to the UN, the observance of the day “aims to promote an...
Help Customers Help Themselves: Quick Guide to Self-Service Strategy
People now expect to get answers immediately. When it comes to customer support, modern customers are no longer satisfied with picking up a phone for resolutions. This route takes too long and results in a poor customer experience. As an example, imagine you order...
How to Observe International Men’s Day 2021
November 19th marks International Men’s Day (IMD). Launched in 1999, IMD is now celebrated in more than 80 countries worldwide. Why is there a special day dedicated to men? International Men’s Day aims to challenge the rigid stereotypes around masculinity and...
CX Governance in the Contact Center: A Consistent Experience
A lot of factors play into your customers’ experience when they reach out to you for support. You need a system that makes sure each touchpoint is operating at optimal levels, you need knowledgeable agents, regular performance tracking—the list goes on. CX governance...
How to Amplify Results With a Data-Driven Culture
The contact center is the face of your business. Every service call or request for support from a customer is an opportunity to turn service into sales. Table of contentsHow do you amplify results with a data driven culture?Using data to build a better customer...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.