Any established business, with several employees, will want to have a PBX phone system to facilitate phone calls. This applies even to small or medium businesses, especially as they continue to grow.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Customer Service Improvement Strategies: 5 Ways to Make Your Call or Contact Center into Your Brand Control Center
Providing excellent customer service should always be one of the top priorities of any contact center. Generally, customers are contacting a company to either make a complaint or resolve an issue. Being representatives of the brand, agents have the opportunity to showcase company values and demonstrate how important customers are by helping them with these issues.
How to Run a Call Center: What Should Agent Desktops Have?
If you want call center customer service that distinguishes you from your competitors, you need to equip your agents with the right call center technology. It can be challenging for agents to meet customer expectations on inbound and outbound calls. Yet, you rely on customer service agents to deliver delightful and efficient interactions across all channels.
Evolving to the Multiexperience Era: How to Go Beyond Channel Thinking
Omnichannel is a buzzword that has been used so often over the last two decades that its existence is taken for granted by customers and its meaning has been obscured by brands. By 2022 it’s second nature for businesses to offer multiple channels—SMS, email, and web— alongside self-service and even a charming chatbot.
Anyone Can Create Customer Service Chatbots with LiveVox’s eLvee
Customer service chatbots also help companies save time and money by intercepting customers who only need minimal help. This frees up hold time for clients that need human interactions and reduces call volume for busy contact centers.
How To Reduce Hold Times In Your Call Center
Strategies to effectively manage and reduce call center call volume with 5 examples.
WFO in the Contact Center: 5 Ways Quality Management Can Improve Agent Engagement
WFO in the contact center— what is it, how can it help managers work smarter and not harder, and what are some pointers for implementation?
How to Create Great Omnichannel Customer Journeys
A true omnichannel customer journey closes the gaps between channels by providing customers with a unified experience across all touchpoints. To fine-tune your customer experience, you have to first define how channels will be used, who will manage them, and how their...
Call Barging: What Is It and Why Should You Use It?
What in the world is call barging? And why is it something you should strongly consider implementing in your calling operations? No, call barging isn’t what happens when your spouse or kids unknowingly (or let’s be honest, knowingly) walk into the room when you’re in...
Current Challenges in Healthcare: Patient Support & Digital Transformation
The healthcare industry has faced many challenges recently. We’ll discuss available solutions and opportunities to meet those challenges. Table of contentsTop challenges in healthcare & patient support improvementsMoving to telehealthPatient...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.