Companies are moving forward in 2022 with executives largely optimistic about the potential for revenue growth. Customer experience is top of mind as CEOs chart their course for the upcoming months and years.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
5 AI Misconceptions, Debunked
Whether or not you realize it, artificial intelligence has become a ubiquitous part of our everyday lives. We use it to schedule appointments, send emails and protect our bank accounts from hackers. It fights fake news on social media, introduces us to products we’re...
Financial Messaging: Two-Way SMS for Banks & Financial Services
In the financial services industry it can be tough to differentiate your brand because, well, you’re not all that different. Chances are that you offer nearly the same services as most of your competitors do. So how do you stand out in a crowd and give your brand that...
AI Customer Service Use Cases for the Modern Contact Center
Artificial intelligence has come a long way from its early days of robotic, scripted messaging and rudimentary logic. There are so many AI customer service use cases that make interactions faster and more personal. Table of contentsAutomated self-service with...
A New Role for the Financial Services Contact Center
A New Role for the Financial Services Contact Center What is at the core of great customer experiences? Friendliness, convenience, and reliability are all things that may come to mind. From a delivery standpoint, how can a contact center attain each of those things?...
Best Practices for Global SMS
If you sell products or provide services in more than one country, having an international SMS strategy is crucial. Because regulations and best practices for SMS marketing texts differ from one country to the next, adopting global SMS practices is necessary to ensure your business communications make it through to the intended audience.
A Guide to Outbound Dialing Software
Outbound dialing software can help sales agents reach the largest number of likely customers in the most efficient manner–a fitting goal for any business looking to increase profitability.
The Benefits of Live Chat
When a customer needs help on the go, is in a hurry or just doesn’t feel like talking to an agent on the phone, live chat is a great option for providing support. But live chat benefits extend beyond convenience; it’s an affordable and effective channel for driving sales and conversions, boosting agent productivity and lowering costs.
Balancing and Combining Email and SMS Marketing
There are two communication modes used by the vast majority of consumers: email and SMS marketing. These channels have adoption rates among U.S. adults of about 90% and 80%, respectively, and among people under 45 their use is nearly universal.
New Report: Are Enterprises Securing a Competitive Advantage with AI?
Which AI tools do leaders say are critical for navigating staffing obstacles and driving financial performance objectives? We collected input from 750 contact center leaders across industries and operation sizes to find the answers. Download Contact Center Industry...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.