Check out all the insights and innovations happening in today’s modern contact center.
One size does not fit all – this phrase is quite apt in the context of consumer engagement channels. It is all the more so in today's digital age, where consumers have a plethora of communication options and expect contact centers meet them via their channel of...
Key performance indicators (KPIs) are invaluable tools that allow businesses to measure the effectiveness of their customer care efforts and identify areas for optimization. In this blog post, we will explore six essential Customer Care KPIs that provide valuable...
As a seasoned sales leader, David D’Antonio intuitively understands the importance of cultivating strong and meaningful customer relationships at LiveVox. Table of contentsInterview highlightsOn understanding the changing contact center landscape and why a...
In the ever-evolving world of business process outsourcing (BPO), data-driven analysis plays a crucial role in optimizing operations and driving success. This article explores the significance of BPO analysis and how it empowers companies to make informed decisions,...
It always comes back to the bottom line. Is the amount of money spent on a part of your business delivering the necessary return on investment? And when it comes to the less glamorous parts of a company, like contact centers, is the output rationalizing the...
Blended call centers are replacing siloed models.. Traditionally, call centers have focused on either outbound or inbound business, or conducted outbound and inbound customer communication with largely siloed and unconnected systems. In one silo, outbound was focused...
For any contact center handling payments, the ability to secure payment data is not only critical, it is quickly increasing in difficulty and, more importantly, cost. Table of contentsAddressing Payment Security with On-Demand Cloud SolutionsAddressing Consumer...
There is no doubt that the way we engage is changing. The adoption of smart phones has opened the door to new ways of communicating, not only shifting how businesses communicate with customers, but also how the result of that communication is impacting the bottom...
The benefit of a cloud ticketing system is kind of right there in the name, isn’t it? It helps you manage customer cases, conversations, data, and more. This means you can streamline workflows, make life easier for customers and agents, and focus on what matters — solving problems.
Table of contentsExpanding Digital Engagement:Capturing Digital InboundMaking Agents a Key Link in the Transaction ProcessOffering Self-Service Options#1: An Omnichannel Platform: Closing the Cross-Channel Gap#2 Unified Customer Profiles: Delivering a Connected...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
