Check out all the insights and innovations happening in today’s modern contact center.
LiveVox Platform is Here! Table of contentsSecuring Your Contact Center: Strengthening Operations with a Threat Mitigation PlatformEnhanced Risk Mitigation Capabilities Continuing our commitment to provide our customers with innovative technology for their contact...
Let's take a look at improving patient satisfaction with SMS. If you're dedicated to improving satisfaction for your healthcare organization then a SMS system may be ideal for connecting you with your patient. Table of contentsImprove Patient Satisfaction with...
The following is a summary of the opinions and observations of Mark Mallah, General Counsel, LiveVox Inc.; Joann Needleman, Attorney, Clark Hill PLLC; and Ryan Thurman, Director of Sales, Contact Center Compliance. Together they discussed what's next for the TCPA and...
LiveVox surveyed over 1500 contact center leaders to explore a variety of contact center trends and requirements. The survey also analyzed how contact centers are embracing cloud technology to advance their consumer engagement strategies and improve consumer...
A new report by the CFI Group tells us something interesting about how to improve customer satisfaction. The report finds that the general index for customer satisfaction with contact centers is down 3% since 2018, and even more from it’s high in 2015. Table of...
LiveVox [U]11 rolled out and with it came more power to the contact center manager. In this release, we’ve introduced some feature enhancements to our agent Smart Scheduling, U-QM, and e-learning components. Table of contentsModernize Your OperationMake Changes in...
Fintech Raises Customer Expectations, Are You Equipped for the Demand? Table of contentsStepping up digitalHow digital banking wins customersWhen digital isn’t enoughDoing digital rightAI-powered chatbotsAll-digital channels, plus a humanBeyond Expectations:...
In the era of Twitter call outs and Yelp protecting your brand perception is of paramount importance. From headlines shaming airlines for lost baggage and delays to trending complaint hashtags, customer experience has become a matter of public record. The ubiquity of...
In our last post, we discussed why Business Intelligence (BI) and Analytics is the feature that is most desired by contact center executives in 2017 and how this new data analysis methodology is providing better insights into contact center operations. In this post,...
When customers have a problem with your business, they either turn to you for help, complain to their friends or on social media, or move on to another business and don’t come back to you. In this article we'll explore how a contact center ticketing system could fix...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
