(844) 207-6663
Online Chat Customer Service: Enhancing the Agent Experience

Online Chat Customer Service: Enhancing the Agent Experience

Providing quality customer service is paramount to running a successful contact center. Disgruntled customers are more likely than happy customers to tell people about their experience This statement is based on a study conducted for Coca Cola by TARP in 1980....
How to Budget Like a CFO

How to Budget Like a CFO

How Do CFOS Budget the Way to Success? Like the CEO, CFOs have a 30,000-foot view of the business. They control all of the data flows that impact the health of a business. A good CFO uses their high vantage point to take their company to new heights, leading a...
Top-Level Metrics for Texting

Top-Level Metrics for Texting

Learn the 16 top-level metrics for texting in the contact center. Operationalizing SMS: Top-Level Metrics for Texting SMS messaging is a great way to gain real-time visibility in front of your customers and grow more opportunities to get in front of them instantly....