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The ROI of Answering Machine Detection in the Contact Center

The ROI of Answering Machine Detection in the Contact Center

We’ve all been there: Eagerly calling a friend to share the good news, but, instead of having that great conversation, we get their voicemail that asks us to leave a message. For many, hearing that voicemail is an everyday annoyance. For agents at outbound contact...
How To Increase CSAT Scores

How To Increase CSAT Scores

Your customer satisfaction score, or CSAT score, is a direct indicator of how satisfied a customer is with your products and services or with interaction with your brand. Usually expressed as a percentage, the CSAT score is one of the top metrics used to determine...
The CX Benefits of a Single Pane of Glass

The CX Benefits of a Single Pane of Glass

As your organization grows, so does the number of different systems you use to get your work done—pieces of software, databases, cloud applications, and more. Over time, data accumulates in each of these systems, each meant to serve a specific need or use case. ...