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How Technology is Revolutionizing Procurement Processes

How Technology is Revolutionizing Procurement Processes

Procurement processes are an essential part of any business that involve the purchase of software or services from external sources. Traditionally, procurement processes involved a lot of manual tasks, including negotiating with suppliers, creating purchase orders,...

Transitioning to a VoIP Business Phone

Transitioning to a VoIP Business Phone

When it comes to efficiency, businesses are always on the lookout for ways to improve operations and workflows. The call center industry is one example. The industry has successfully adapted over and over, looking much different than it did at the turn of the...

5 Text Message Marketing Solutions You Can Instill Right Away!

5 Text Message Marketing Solutions You Can Instill Right Away!

As contact centers have evolved into omni-channel hubs for numerous businesses in a variety of industries, text message marketing solutions have become as common as voice calls. Text messaging is a faster, more efficient way to communicate with customers. Many...

How Artificial Intelligence Software is Modernizing Customer Support

How Artificial Intelligence Software is Modernizing Customer Support

The technology that call centers depend on to provide customer support has come a long way thanks to AI. Artificial intelligence software has helped streamline agent workflows and has driven improved customer experiences. In the past, customer service agents were...

How to Make Text Messaging for Businesses Effective

How to Make Text Messaging for Businesses Effective

Today’s generation of consumers are much different when compared to the previous one. The on-demand and quick service that has become standard has changed the way businesses interact with customers. The call center is no different. It was only two decades ago that...

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.