Procurement processes are an essential part of any business that involve the purchase of software or services from external sources. Traditionally, procurement processes involved a lot of manual tasks, including negotiating with suppliers, creating purchase orders,...
When it comes to efficiency, businesses are always on the lookout for ways to improve operations and workflows. The call center industry is one example. The industry has successfully adapted over and over, looking much different than it did at the turn of the...
Providing quality customer service is a top priority for call center leadership. When customers receive poor service, their perception of that company can be negatively impacted. With social media at the forefront of 24/7, real-time communication, it’s far too easy...
As contact centers have evolved into omni-channel hubs for numerous businesses in a variety of industries, text message marketing solutions have become as common as voice calls. Text messaging is a faster, more efficient way to communicate with customers. Many...
Are you surprised when your customers don't share your rosy view of your company's customer experience? You're not alone. Many businesses struggle with the gap between their expectations and reality. In this video, Roy Atkinson explores some ways to close that gap and...
The technology that call centers depend on to provide customer support has come a long way thanks to AI. Artificial intelligence software has helped streamline agent workflows and has driven improved customer experiences. In the past, customer service agents were...
Today’s generation of consumers are much different when compared to the previous one. The on-demand and quick service that has become standard has changed the way businesses interact with customers. The call center is no different. It was only two decades ago that...
In their most recent virtual Coffee Chat, LiveVox’s Women in Tech Co-Chairs Victoria Edwards and Dawn Fletcher explored the mindset and motivations of the upcoming generation of tech professionals. Students Missy Bridgwater, University of California, Los Angeles, and...
Aragon Research has released its fourth Aragon Research Globe™ for Intelligent Contact Centers (ICCs), evaluating a market in transition as organizations look to move to the cloud, enhance agent capabilities, and digital labor continues to grow. LiveVox is...
A workforce management solution is a phrase that gets thrown around a lot these days. Many contact centers are looking to add new systems and processes to their business, but they aren't always sure what this means for them. In this article, we'll show you how WFM can...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
