Check out all the insights and innovations happening in today’s modern contact center.
Evolving to an At-Home Agent Experience While many contact centers rely on traditional office setups, as the effects of the COVID-19 pandemic develop and we all work together to slow the virus' spread through social distancing, there could be an effect on how you...
Cities, states, and towns across the country are restricting business operations, closing schools, and encouraging self-isolation to slow the spread of the coronavirus. When social gatherings become a health hazard, some of us may be scratching our heads wondering how...
How An Automated Cloud Can Work For Your Business The Key Benefits of Using an Automated Dialing Platform Today, we’re focusing our attention on the Automated Cloud, and the value it can deliver to your company. The Automated Cloud is a type of platform that uses the...
How to Close the Voice to Digital Channel Gap At the 2020 Winter Customer Contact Week in Nashville, over 300+ brand leaders joined together to share, explore, and learn about the latest ideas and innovation helping businesses find solutions to omnichannel...
How to Use Customer Data to Optimize CX: Digital Channels Can Help You Map the Journey We know that harvesting customer data and feedback can help you be more anticipatory of your customer’s needs. And being more anticipatory will help to expand rather than constrict...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
