Check out all the insights and innovations happening in today’s modern contact center.
The LiveVox Executive team believes that the most important investments you can make as a leader are the time and resources you dedicate to developing a productive and positive environment, and that belief extends to our wider communities. Just like the success...
In a time of short attention spans and competing priorities, it takes a thoughtful messaging strategy to reach your customers. The easiest place to start? Meet your customers where they are - on their phones. According to research in 2018, 87% of smartphone...
In this episode of Thoughtline, learn how to sync CX operation and execution strategies along every touchpoint for experiences that delight everyone, every time. Full Transcript https://www.youtube.com/watch?v=mLaSotBtBIg Boris Grinshpun: [00:01:14] Good morning and...
Finding the best contact center software for your small- to medium-sized business can be a daunting task. With seemingly endless options to choose from, it’s hard to know which features will actually drive more meaningful customer experiences and which are just...
Listen to the full interview for insights on the upcoming CFPB rules expected later this month. The final rules will be the first rules clarifying the nearly 40-year-old Fair Debt Collection Practices Act (FDCPA). Full Transcript...
The LiveVox CX Flash Report puts data from hundreds of contact centers to work for your business. Find out what’s driving decision making for C-suites in the new CX report. See the full insights below. 5 Points in 5 minutes In August 2020, LiveVox surveyed contact...
What does it take to roll out an optimization project or new process in a virtual working environment? LiveVox dives in in this episode of Thoughtline. Full Transcript https://www.youtube.com/watch?v=wxP-7XN8nNs Boris Grinshpun: [00:00:00] Good morning. Good...
How do you get buy-in for a digital transformation project? In this episode of Thoughtline, we discuss how to unlock the power of digital across your financial organization to imagine the branch of the future. Full Transcript ...
Learn about the pioneers ushering in a new wave of banking that’s sustainably focused and community conscious. That’s exactly the kind of thing financial services trailblazer Lynn Marie Auzenne discusses in our latest edition of Thoughtline. As the CMO of Beneficial...
Skills and personality traits differ from agent to agent within the contact center depending on training, the type of customer service, and the specific support channel. But there’s another layer to be considered as well: generational differences. by Brett...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
