Check out all the insights and innovations happening in today’s modern contact center.
Everyone wants to understand how channels and data are colliding to help businesses make better decisions. At the same time, omnichannel has evolved dramatically. What are the blockers to omnichannel success in 2024? How have companies merged their vast system...
Table of contentsHow to Reduce Patient Engagement Costs with True Omnichannel?Move to the cloudProvide integrated multiple channelsBetter than just voiceAutomated outboundEstablish robust self-serve optionsChatbotsCallbackSmart RoutingOffer great patient...
Fintech Raises Customer Expectations, Are You Equipped for the Demand? Table of contentsStepping up digitalHow digital banking wins customersWhen digital isn’t enoughDoing digital rightAI-powered chatbotsAll-digital channels, plus a humanBeyond Expectations:...
Takeaways from Subway and LiveVox Session at CCW Winter 2019 on three ways to close the cross channel gap. Table of contentsUnified customer profilesUnified insightUnified configurationsLeveraging cross-channel campaign management tools At the 2019 Winter Customer...
Are you an omnichannel contact center or a multichannel contact center? More importantly, what’s the difference? In this blog, we’ll shed light on what it means to be an omnichannel contact center, how it can benefit your business, and how to assess where you are on the journey to an omnichannel approach.
Traditionally, financial service organizations have taken a lender-centric approach to their strategy. Big data, social media, and shifting purchase methods have driven financial services to refocus that strategy, though. Today, a more customer-centric approach is...
In an omnichannel world, customers interact with agents in a variety of ways. Whether through a call or chat, customers expect the same level of customer service and support. Before there were multi-channel options, a contact center hired agents that specialized in...
How to Close the Voice to Digital Channel Gap At the 2020 Winter Customer Contact Week in Nashville, over 300+ brand leaders joined together to share, explore, and learn about the latest ideas and innovation helping businesses find solutions to omnichannel...
The Key to Your Financial Services Contact Center Success You probably already know that customer experience is now a primary focus for financial services enterprises. This is a good thing. Businesses who have upgraded their communications systems to deliver the...
Drive Patient Experiences with True Omnichannel Meeting the expectations of patients reaching out to your contact center requires a tricky balance between offering the latest technology and equal measures of humanity. Patients want to accomplish their tasks quickly...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
