Check out all the insights and innovations happening in today’s modern contact center.
The power of a single conversation to build customer relationships is an idea that all sales and service teams understand. With the digital expansion of conversation venues, customers and sales teams have more opportunities for connection than ever across more...
CRM vs. system of record: what’s the difference and why does it matter for your business?
In the previous blog in this series, we discussed how the future of CRM will include unification of internal departments from sales, marketing, operations, and customer support to ultimately put the customer at the center of all business processes. In this article we...
While becoming more “customer-centric” is a goal for most contact centers today, few look beyond basic improvements to their customer service operations to achieve it. However, by the time the customer reaches the support organization, they may have interacted with...
In our last post I laid out a vision for the future of CRM as one where Sales and Marketing will unify with Support in order to create a truly customer-centric experience, and where contact centers will personalize that experience to individual customers. In some...
Customer service has historically been treated as a cost center, while other departments like sales are revenue generators. The two departments typically have little to do with each other in an organizational chart. However, the customer may engage with a business...
According to a recent report by Aberdeen Group, companies with extremely strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for companies with weak omnichannel customer engagement. Table of contents5 Key Tools to Enable...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
