Texas Dow Credit Union (TDECU) reduced member delinquencies by 23% by incorporating Email based on channel preferences.
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Hunter Warfield, a BPO, drove digital engagement and increased revenue by ~50%.
Read how Eastern, a BPO, lowered its cost of service, improved customer experience, and increased contact rates by 79% by creating conversations on SMS.
Read how fintech provider, New Credit America, leveraged LiveVox to bring back the human touch to personal finance amid a pandemic.
Fintech provider, Best Egg, leveraged LiveVox to move to a single platform and unify the customer experience.
Learn how an The Office Gurus used speech analytics to lower average handle time for America’s leading home improvement retail company.
Learn how The Office Gurus used speech analytics to increase conversion rates for a leading home warranty company.
Healthcare service provider, MedAssist, used SMS and self-service to double Medicaid enrollment screenings during the pandemic.
FNBO optimized for a New Normal by transitioning 68% of agents to WFH and improving customer data protection.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.