SMS Success in Collections: Overcoming Compliance, Consent, and Deliverability Challenges to Drive a Winning Strategy

About This Webinar:

Given the customer demand for digital engagement and the pressures of the CFPB’s Reg F, you’d think adoption of SMS would be a straightforward win.

But, if it were as simple to do as it is to say, all contact centers would be doing it already, right?

When it comes to SMS for Collections, obstacles around compliance, deliverability, and consent management remain.

So, join our hand-picked panel as they tackle the problem from every angle, from strategy and best practices to technology and compliance considerations.

And remember, even if you can’t make it on the day, by registering you will gain access to the full recording and related resources.

Agenda:

• The case for SMS in Collections
• Overcoming deliverability challenges
• Compliance considerations
• How to get consent management right
• Achieving good ROI with SMS.