Resources | Industry Analyst Research & Recognition
Transformative Insights From Industry Analysts
See what leading contact center industry analysts are saying about LiveVox, plus market insights, key trends, and expert tips to boost your business.
Trusted By Game-Changing Clients For More Than 20 Years
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”
—VP | Workforce Management, Business Servicer
“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”
—Daniel Torres | Director of IT, PBFCM
“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”
—Edward A. | Business Analyst, Financial Services
“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”
—COO, Financial Services
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
—Director of Operational Strategies, Business Servicer
Recognized By The Contact Center Industry’s Leading Analysts
See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers.
[/dica_divi_carouselitem][dica_divi_carouselitem title=”Forrester” sub_title=”Total Economic Impact” subtitle_tag=”h5″ button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2021/07/Forrester-TEI-hero.png” image_alt=”Forrester Study” image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”15px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.20.2″ _module_preset=”default” header_text_color=”#202a44″ header_font_size=”16px” subtitle_font_size=”20px” link_option_url=”/resources/forrester-total-economic-impact-study/” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_color_bottom_item=”gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a” box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{%22gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a%22:%91%22border_color_bottom_item%22%93}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”]
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
[/dica_divi_carouselitem][dica_divi_carouselitem title=”Frost & Sullivan” sub_title=”Buyers Guide” button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2022/03/Frost-and-sullivan-ebook.png” image_alt=”Forrester Study” module_class=”carousel-item-row” image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”15px|15px|15px|15px|false|false” custom_margin=”15px||15px||false|false” _builder_version=”4.20.2″ _module_preset=”default” header_text_color=”#202a44″ header_font_size=”16px” subtitle_font_size=”20px” link_option_url=”/resources/frost-sullivan-buyers-guide/” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_color_bottom_item=”gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a” box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0.01)” box_shadow_color_last_edited=”off|desktop” global_colors_info=”{%22gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a%22:%91%22border_color_bottom_item%22%93}” image_padding__hover_enabled=”off|desktop” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.5)”]
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
[/dica_divi_carouselitem][/dica_divi_carousel]
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
