The Total Economic Impact of LiveVox’s Contact Center Platform, Powered by a Purpose-Built CRM
Additional ResourcesCheck out these related resources while you’re here.
Forrester Total Economic Impact Study
Forrester Total Economic Impact Infographic
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LiveVox Platform Overview
LiveVox seamlessly integrates Omnichannel Communications, CRM, AI, and Workforce Optimization to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”—Senior Director of Operations, Consumer Finance
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can be efficient and nimble now while empowering our agents with the tools and data they need to be successful.”—COO, Financial Services
“One person in our business can now manage what we’re doing because we’ve been able to automate everything with LiveVox. Before, three to five people were supporting these manual processes, plus outside vendors, just to maintain the operational administration of the system.”—Senior Director of Operations, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform