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LiveVox Announces Platform Update to Leverage Data Insights and Collaboration to Deliver Enhanced Customer and Agent Experience
Version 15 of the LiveVox platform includes improvements to agent experience, increased automation throughout the platform, and enhanced omnichannel communications SAN FRANCISCO, CA – March 25, 2021 – LiveVox, Inc. (“LiveVox”), a leading cloud-based provider of customer service and digital...
LiveVox Joins Industry Legal Experts at the Scottsdale Compliance Summit to Evaluate the Latest in TCPA Trends in 2016
LiveVox Chief Evangelist, Dusty Whitesell, will join industry leaders across multiple segments at the 2016 Scottsdale Compliance Summit for a focused review of the latest developments in TCPA trends and expectations The Scottsdale Compliance Summit is an...
LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds
LiveVox’s array of TCPA-focused dialing systems, The Four Clouds, is honored for its industry leading compliance risk mitigation features which enable businesses to balance legal exposure, productivity, and expense in today’s hyper-compliance-focused...
LiveVox Leaders Discuss how Technology is Redefining Success in today’s Compliance Focused Environment at the 2016 CRC Consumer Contact Technology Forum
LiveVox CEO Louis Summe, Director of Product Management Kevin Stark, and EVP of Business Operations Erik Fowler will help lead a discussion on how cloud technology is providing contact centers with flexible TCPA/CFPB focused tools to balance legal exposure...
LiveVox’s Chief Evangelist and 20+ years operations veteran, Dusty Whitesell, joins industry leaders from Neustar, FICO, and Real Time Resolutions to discuss the latest FCC ruling's impacts on TCPA risk mitigation and consumer contact approaches. The...
LiveVox Speaks to First Party Issuers and Servicers on the Impact of the Latest FCC Ruling at the First Party Summit
LiveVox’s Chief Evangelist and 20+ years operations veteran, Dusty Whitesell, joins Chief Compliance Officer, Jessie Skibbe, KirkpatrickPrice and legal expert, John Bedard, Bedard Law Group, on a panel discussing the specific challenges faced by the first...
LiveVox Corporate Counsel and TCPA Legal Expert Discuss the Latest FCC Ruling at Midwest Compliance Symposium 2015
LiveVox Corporate Counsel Mark Mallah joins industry TCPA expert David Kaminski of Carlson & Messer to present key findings of the FCC ruling and how they may impact consumer contact approaches. The session, “The TCPA Effect” takes place Tuesday,...
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.