Check out all the insights and innovations happening in today’s modern contact center.
A webinar recap on business lessons learned from taking a digital-first approach to Covid-19. Full Transcript Access the full webinar recording here. https://www.youtube.com/watch?v=XwyFrPhKH3s JIm Lynch [00:04:11]: I'm Jim Lynch. I'm the Senior Director of...
For teams still adjusting to our new normal, productivity, connection, and job satisfaction can take a hit. The good news is that things improve as folks settle into their routine. In our latest on-demand webinar, we sat down with LendIt Fintech to explore the...
COVID-19 Guidance for Banks: Optimizing Performance in Today's New Environment Featuring FNBO LiveVox teamed up with The Consumer Bankers Association last week for a lively discussion about how First National Bank of Omaha (FNBO) has established secure work from home...
Covid-19 Guidance for Credit Unions: 5 Tips for At-Home Agents with BECU Our workforce optimization experts share pointers for how to score as many calls as possible in a distributed setting using automation. Skim the discussion below for what you should consider...
WFH Guidance for ARM: Best Practices from The CMI Group Our Senior Director of Product Marketing Jim Lynch hosted leaders from The CMI Group, a prominent BPO in the Accounts Recovery Management space, to discuss how they’re managing these uncertain times. The...
Understanding your remote workforce: The most important metrics to look at You've set up at-home agents. What next? So, you've taken the plunge, and, like many other contact centers, you've got your agents set up to work from home. Hopefully, the transition went...
COVID-19 Planning for Fintech: 5 Ways to Maximize Agent Efficiency with Lendit Last week LiveVox Senior Director of Product Marketing Jim Lynch led a panel organized by Lendit on the topic of creating efficiency for remote customer service teams in fintech. For...
Successfully switch your contact center to a remote workforce of at-home agents in three simple steps If your contact center is about to make the transition to an at-home agent workforce or is somewhere on the journey already, it can be easy to feel overwhelmed. For a...
How Internal Chat Boosts Productivity For Remote Teams Staying connected has never been so important. A key component of your company’s shift to remote work will be keeping lines of communication intact and open. In an office setting, it’s easy to tap your co-worker’s...
11 Ways A CRM Benefits the Remote Contact Center As a contact center leader, your top priority when transitioning onsite agents to work from home is to keep them productive & connected. But that isn’t the only challenge. You’ll also need to keep security &...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
