Check out all the insights and innovations happening in today’s modern contact center.
Operating a call center is essential to your business. Customers inevitably need to contact you to change settings on their accounts, make payments, or, unfortunately, make a complaint. You need to have a call center that is equipped to handle anything your customers...
Lasting relationships with your customers are built upon the control of the quality of goods and services you provide. An effective quality management system (QMS) ensures your standards of goods and services are upheld and delivered consistently. An effective QMS...
The capabilities and efficiencies of your contact center drive business goals. Real-time reporting and business intelligence allow you to get a full view of your business and make the necessary changes to optimize your output. Reporting enables you to make...
We often say your customer service agents are your number one asset. This is true for obvious reasons when it comes to customer satisfaction, as your agents are often the first and possibly the only human representative of your company that a customer interacts...
Imagine, for a moment, a contact center without a human in sight: artificial intelligence tools predict and solve customer problems before they prompt calls. A vast knowledge base is supplemented by smart chatbots that give customers the power to self-resolve the...
As more organizations shift their contact center to work from home or a hybridized model, the importance of cloud security becomes increasingly apparent. The cloud is indispensable when it comes to creating a successful contact center in a work from home environment....
Understanding your remote workforce: The most important metrics to look at You've set up at-home agents. What next? So, you've taken the plunge, and, like many other contact centers, you've got your agents set up to work from home. Hopefully, the transition went...
Drive Patient Experiences with True Omnichannel Meeting the expectations of patients reaching out to your contact center requires a tricky balance between offering the latest technology and equal measures of humanity. Patients want to accomplish their tasks quickly...
Is your Contact Center Prepared for the Holiday Rush? When you think about the holidays your first thought probably includes lots of parties, brisker temperatures, and cherished time with friends and family. Customer service folks across any industry might think of...
In a Q4 2016 LiveVox survey of over 2000+ contact center executives, Business Intelligence and Analytics** surfaced as the most desired feature to support business operations. We’re not at all surprised by this result, and in this post, we’ll discuss why contact...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
