In order to provide the best customer experience, it’s important to integrate your customer support software with other applications that you use to manage your business.
Data Management
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
What Are Important Call Center Metrics?
Each process in your call center is an important link in your customer service supply chain. You can optimize the service you provide to your customers by making sure each link is as strong as possible. Table of contentsCall Center Metrics: Efficiency...
Reshaping the Contact Center Patient Experience with Actionable Data
Table of contents Make the switch to digital Use the data you do have wisely for the most relevant interactions Meet patients where they are Gather feedback & analyze key metrics Ensure patient data security It is no secret that patients today have options – they can...
Bring the Power of Unified Customer Data to your Contact Center
Table of contentsWhat is a unified customer data platform and what does it mean to you?Data Helps Power Relevant, Timely InteractionsData Helps You Offer Anticipatory Customer ServiceAbout LiveVox What is a unified customer data platform and what does it mean to you?...
Call Center Metrics that Matter
The call center is the hub of customer service in a company. That means that expectations for agent performance are high. Customers are calling in for a variety of issues or general queries and want to be treated well. If they have a poor experience then they are very likely to go elsewhere.
Self-Service Metrics to Help Evaluate Performance
Customers want answers to their questions in a convenient and timely manner. According to CX research, the most important attribute of customer service is fast response time. In order to get solutions quickly, customers prefer the self-service options businesses now...
How Analytics Will Earn Contact Centers a Seat at the C-Suite Table
There has never been a greater need for data-driven insights as businesses prioritize revenue growth amid rapidly shifting customer expectations, severe staffing shortages, and rising contact volume.
8 Ways Contact Centers Go Wrong with Customer Data
We create an estimated 1.1 trillion megabytes of data every day. That’s roughly 1.7 megabytes every second, and contact centers are sizable contributors to that sum. With its massive bodies of customer data, the call center is the ideal testing ground for new...
The 4 Ps of Contact Center Security
No matter what industry your contact center supports, it handles sensitive data regularly. Whether you are making payments or managing accounts, it is your responsibility to protect your customers’ data. While contact center security is serious business, it...
Criteria to Evaluate Cloud-Based Contact Center Software
Your call center software might come with all the bells and whistles under the sun, but if it doesn’t work when you need it to, those features aren’t worth the cost of the proverbial package they came in. Reliability is paramount to delivering consistently excellent...
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.