Check out all the insights and innovations happening in today’s modern contact center.
Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2023, however, have ushered in a new layer of technical and...
Financial services technology has become a beacon of innovation, revolutionizing how banks engage with their customers. In this article, we'll explore how these tech-forward strides are reshaping the financial industry, leading to enhanced customer experiences and...
Customer service is a critical aspect of any business, and staying informed about the latest trends and customer care statistics can help companies provide better support to their customers. In this article, we have compiled the most vital customer service statistics...
The education sphere is abuzz in response to recent changes to student loan forgiveness policies, leaving lenders and borrowers alike spinning. Never fear—LiveVox is no stranger to these kinds of shake ups. Table of contentsDigital transformation in education...
Call center challenges are a part of business operations. Even the best call centers face challenges that can impact their ability to provide quality customer service.
Over the last two years, we’ve seen a rapid increase in remote work and expectations for work-from-home options. In 2024 it’s clear a hybrid setup is most favorable for workers across many industries. Contact centers have been no exception. Managers have had to rethink how to deliver the same, if not a higher, level of customer service and how to overcome the challenges of having a remote customer service team.
As customer care managers and directors in the retail customer experience space, staying up-to-date with the latest trends is crucial for providing exceptional service. The year 2024 has brought exciting developments that are reshaping the customer care landscape for...
While often associated with industries like retail and hospitality, CX has also emerged as a transformative force in healthcare management. From optimizing patient interactions to streamlining administrative processes, integrating CX principles has reshaped the...
Financial institutions face a dynamic mix of hurdles that demand innovative solutions going into 2024. Table of contents1. Redefine personalization in digital interactions2. Craft a seamless omnichannel experience3. Empower your customers through self-service...
In the ever-shifting landscape of patient care, one enduring goal stands tall—the pursuit of excellence. Amid this pursuit, patient engagement has evolved into a pivotal cornerstone of healthcare strategies. However, measuring the efficacy of these efforts requires...
Stay informed with our CX Leader Newsletter:
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
