Listen to the full interview for insights on the upcoming CFPB rules expected later this month. The final rules will be the first rules clarifying the nearly 40-year-old Fair Debt Collection Practices Act (FDCPA). Full Transcript...
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Check out all the insights and innovations happening in today’s modern contact center.
Building a Virtual Mindset: Agile Project Planning for Financial Service Leaders
What does it take to roll out an optimization project or new process in a virtual working environment? LiveVox dives in in this episode of Thoughtline. Full Transcript https://www.youtube.com/watch?v=wxP-7XN8nNs Boris Grinshpun: [00:00:00] Good morning. Good...
Embracing a New Customer Engagement Paradigm for the Next Normal with Greg Mitchell
How do you get buy-in for a digital transformation project? In this episode of Thoughtline, we discuss how to unlock the power of digital across your financial organization to imagine the branch of the future. Full Transcript ...
Commerce with a Conscience: Ethical & Sustainable Banking with Lynn Marie Auzenne
Learn about the pioneers ushering in a new wave of banking that’s sustainably focused and community conscious. That’s exactly the kind of thing financial services trailblazer Lynn Marie Auzenne discusses in our latest edition of Thoughtline. As the CMO of Beneficial...
The Stickiness Factor of Digital Payments Innovation for Gen Z
In this episode of Thoughtline, we consider the ways that alternative digital payment options can be implemented in the contact center. Especially in today’s contactless world, digital payment options like Venmo, Paypal, and others are suddenly the real MVPs. In this...
Developing Agent EQ for Positive Customer Outcomes
Learn how to develop emotional intelligence in your contact center agents for more positive, and personal, customer interactions. Tracey Zimmerman, President at Robots and Pencils, knows how to future-proof businesses with innovative, customer-centered digital...
The ‘Why” of Digital Transformation According to a Chief Strategy Officer
The topic of digital transformation in financial services has been a much-discussed aspect of banking customer experience for some time. Yet many firms still struggle with the concept despite having strategies in place and maybe even projects underway. Extractable’s...
LV Thoughtline Series: Thoughts on An Economic Framework for Responding to the Coronavirus with a Former Chief Risk Officer
In this first installment of our new Thoughline series, we’ll be taking a look at the broad economic implications of the coronavirus. How will lending be affected? How will firms model credit risk in our new normal? For the first dispatch from the series, LiveVox’s...
LiveVox’s Year in Review with CEO Louis Summe
LiveVox’s Year in Review with CEO Louis Summe We’re gearing up for some big things in 2020. As we set our intentions for the new year and get ready to pop the bubbly when the ball drops, we wanted to reflect on what’s happened over the last 365 days. This month we...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.