Check out all the insights and innovations happening in today’s modern contact center.
With the FCC’s June 30, 2021 deadline for STIR/SHAKEN implementation approaching faster than we all think, this new standard should be top of mind for operators of outbound call centers. To help, we’ve put together a new free eBook that breaks down what STIR/SHAKEN...
With the FCC’s June 30, 2021 deadline for STIR/SHAKEN implementation approaching faster than we all think, this new standard should be top of mind for operators of outbound call centers. To help, we’ve put together a new free eBook that breaks down what STIR/SHAKEN...
![[Webinar] STIR/SHAKEN is Shaking Up the Contact Industry: Everything You Should Know about the FCC’s New Requirements](https://livevox.com/wp-content/uploads/2020/12/121020_Blog_Stir-Shaken.jpg)
The FCC’s June 30, 2021 deadline will be here before we know it so STIR/SHAKEN & call blocking are top of mind for many contact center and customer experience leaders. In case you missed it last Thursday, we hosted legal expert Michele Schuster and some of our own...
![[Webinar] CFPB Final Debt Collection Rule & What it Means for Financial Services](https://livevox.com/wp-content/uploads/2020/11/blogImage-11-18-webinar.jpg)
Watch the on-demand webinar about the latest CFPB ruling. Learn how the new mandates impact debt collection and download the presentation deck here. https://www.youtube.com/watch?v=A7uRkIMArn0&feature=youtu.be See the full transcript below. Full Transcript...
Get the Free Report In August 2020, LiveVox surveyed contact center professionals at the C-suite, VP, Director, and Manager levels to understand what their strategic priorities are right now, where they’re headed in the future, and what roles customer experience,...
COVID-19 and the corresponding shelter in place orders have left many patients avoiding doctor visits. As a result, the hospital's supporting patient service contact centers must be even more proficient at establishing timely communication channels. A large part of...
The Case In Barr v. American Association of Political Consultants, a group of political organizations and polling institutions challenged the constitutionality of a 2015 amendment to the TCPA. The 2015 amendment allowed the use of an auto-dialer to collect on...
How the CARES Act Can Help Small Business Owners 4/16/2020 UPDATE: as of today, the cap for the small business coronavirus stimulus has been reached. A second round of funding is currently under consideration. The recent Coronavirus, Relief, and Economic Security...
Ways to Know It's Time to Update your Contact Center Platform ER doctors and paramedics keep in mind that they meet patients on one of the worst days of the person’s life. This isn’t always true for patients who contact their healthcare organization, but regardless of...
Financial services institutions are already struggling to match the customer service fintech is offering. Meanwhile, Apple offers a credit card that takes the whole industry into the next era of fintech. For example, if you have an Apple card and don’t recognize...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
