Check out all the insights and innovations happening in today’s modern contact center.
If you asked some C-suite executives or tech leaders, they might have you believe AI contact center solutions mean a room full of robots that have taken over on the customer service front, rendering human agents all but useless. Such visions, ambitious as they might...
AI in the contact center is not a new concept, but it has often been viewed with trepidation by agents as something that is coming to replace them entirely. While AI is an incredible and rapidly evolving technology an agent-less future is nowhere near on the horizon...
Imagine, for a moment, a contact center without a human in sight: artificial intelligence tools predict and solve customer problems before they prompt calls. A vast knowledge base is supplemented by smart chatbots that give customers the power to self-resolve the...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
