Check out all the insights and innovations happening in today’s modern contact center.
At LiveVox, we’re committed to listening to, investing in, and supporting all members of our growing community, from employees to partners and customers. This month while we celebrate Pride and honor the contributions of the LGBTQIA+ community, we’re also reflecting...
Pain points are the source of bad customer experiences. They are moments during the customer service journey that cause frustration and reflect poorly on your organization. The good news is that you can strategically target these areas to reduce frustration and...
We create an estimated 1.1 trillion megabytes of data every day. That’s roughly 1.7 megabytes every second, and contact centers are sizable contributors to that sum. With its massive bodies of customer data, the call center is the ideal testing ground for new...
COVID-19 sparked a rapid increase in call center volume across industries, with some sectors like travel and hospitality seeing exponential growth overnight. At the same time, contact center capacities dropped dramatically in response to social distancing guidelines,...
Blacklisted numbers impact how contact centers function. They have the ability to restrict both outbound and inbound traffic. Today we take a broad look at blacklists and then specifically their role in the FCC’s STIR/SHAKEN framework, which is scheduled to go...
Most organizations now understand that to unlock the 99% of intelligence locked in their customer conversations, they need to leverage speech analytics. The technology has become a “must-have” solution for organizations looking to support robust compliance and...
At the end of 2020, American Bankers Association (ABA) reported an increase in consumer credit delinquencies for the first time in two quarters. Home equity and mobile home loans saw the largest increase. Loan delinquencies are on the rise. So, how can you prevent...
Customer service agents have a tough job. So tough that the industry has a 30-40% turnover rate. From taking calls that are not always happy to juggling multiple tasks, customer service is a complicated and nuanced task. What are seven things amazing agents do...
June marks the beginning of summer and time to celebrate Pride––an entire month dedicated to uplifting the LGBTQ+ community and celebrating diversity, equality, and visibility. There are many ways to celebrate Pride, from learning the movement’s history to supporting...
The way you and your agents communicate with your customers has evolved at a rapid pace over the last few years. The number of channels you use has expanded to include platforms that were never thought to be able to transition to the realm of business correspondence....
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
