Check out all the insights and innovations happening in today’s modern contact center.
Every generation enters the workforce with a different set of values and expectations. Millennials, who now make up over one-third of the U.S. workforce, have been a driving force for increased flexibility in the contact center. To be sure, millennials are not...
The customer journey can be a frightful one, filled with a gauntlet of ghastly experiences. Neverending wait times. Phone tree trapdoors. Dead-eyed agents repeating the same questions. Oh, my... It’s downright chilling. If you don’t want to be the industry boogieman,...
Most Brands of have figured out that they need to have good customer service if they are to survive in this market. Customers now have so many options to shop that it takes more than having a stellar product to keep their loyalty. It doesn’t take much to sour a...
Table of contentsHow do virtual agents lower customer service costs?They increase your ability to deflect voice volume to other channelsThey increase your average speed to answerThey increase resolution rates, tooThe virtual agent growth curve is fueled by customer...
Contact centers versus call centers: what’s the difference? Most people use the terms “contact center” and “call center” interchangeably. After all, they are similar operations. Both are based on inbound and outbound communications with a company’s client base....
Many companies invest a significant amount of time and money on fancy bells and whistles or flashy marketing campaigns to win customers, but research shows this isn’t necessarily the best use of resources. These days, an exceptional customer service experience trumps...
Most business leaders would agree that customer experience data is a valuable source of information. The insights from it can be used to drive positive business outcomes like repeat purchases and increased brand loyalty. And yet, understanding which actions to take to...
October is National Disability Employment Awareness Month and we’re thinking about the many ways this often underrepresented population makes an impact. Over 60 million American adults identify as disabled. That's more than the populations of our two largest...
Artificial intelligence is expected to contribute an estimated $15.7 trillion to the global economy by 2030, with the potential to boost the GDP of local economies by as much as 26%. The number of enterprises developing AI solutions and helping companies put them into...
You have to have high standards when it comes to customer service because 30% of customers will walk away after just one bad experience. This means you can’t afford for a single area of your customer communications to go overlooked when all it takes is just...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
