In order to ensure that your call center is adequately staffed, you need to be able to forecast call volumes. Here’s how to do it.
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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
How Patient Engagement and Experience is Changing in 2024
Table of contents The rise of healthcare “consumerism” Security & health data exchanges Automation Call volumes will increase as large providers push telehealth The long-predicted disruption to healthcare has arrived as top providers have begun embracing telehealth...
2024 Education Industry Changes: How Lenders Can Adapt to Changing Customer Needs
The education sphere is abuzz in response to recent changes to student loan forgiveness policies, leaving lenders and borrowers alike spinning. Never fear—LiveVox is no stranger to these kinds of shake ups. Table of contentsDigital transformation in education...
Challenges in the Telecom Industry (Updated for 2024) – New Services, Big Data, & Industry Knowledge
The telecommunication industry has always been on the cusp of change and 2022 has been a year that’s amplified that position. It is ever-evolving just as every aspect of the way humans communicate is. Our language, the medium we use to convey a message, our speaking...
BPO Statistics You Need To Know in 2024
The Business Process Outsourcing (BPO) industry has witnessed remarkable growth and transformation over the years. In this article, we present ten surprising statistics that shed light on the BPO landscape. From the tools BPOs use to the challenges they face, we'll...
5 Call Center Challenges and How to Solve Them in 2024
Call center challenges are a part of business operations. Even the best call centers face challenges that can impact their ability to provide quality customer service.
2024 Must-Haves for Remote Customer Service Teams
Over the last two years, we’ve seen a rapid increase in remote work and expectations for work-from-home options. In 2024 it’s clear a hybrid setup is most favorable for workers across many industries. Contact centers have been no exception. Managers have had to rethink how to deliver the same, if not a higher, level of customer service and how to overcome the challenges of having a remote customer service team.
11 Customer Care Trends That Have Shaken Things Up in 2024
As customer care managers and directors in the retail customer experience space, staying up-to-date with the latest trends is crucial for providing exceptional service. The year 2024 has brought exciting developments that are reshaping the customer care landscape for...
How Artificial Intelligence (AI) Can Transform Your Customer Service Operations in 2024
Artificial Intelligence (AI) is changing the way contact centers operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable information to businesses, AI is the new necessity for improving customer...
Analytics Bridges the Visibility Gap Amid Shifting Work Models
The contact center industry’s transition to flexible work arrangements has introduced new complexities for frontline managers. With agents working from home, full or part time, it can be difficult to monitor their interactions with customers, track their productivity,...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.