The Latest Trends and Thought Leadership for Contact Centers

Wondering what call center VoIP is? No, it’s not a new industry buzzword, it’s just an acronym for making phone calls over the internet. Remember those clunky old landlines and all their cords? Or when voicemails had actual physical tapes inside of them? Yeah, VoIP simplifies all of that and repackages it in a sleeker way for simpler access to the same services.

Choosing the right PBX vendor for your contact center can easily become overwhelming. The endless acronyms, features, price points, and technical jargon can begin to blend together, leaving business owners unsure of which direction to take. The PBX vendor you select should be well-aligned with your business goals to help you identify the most important resources to look out for.

In the contact center world, choosing between a hosted or on-site phone system for your business can seem like an overwhelming decision to make. Both options have complex technical features that offer unique benefits and challenges. Breaking down the basic functions of those features in each setup can help businesses visualize what makes the most sense for their company’s bottom line.