Check out all the insights and innovations happening in today’s modern contact center.
What is social customer service? It’s exactly what it sounds like! Providing support, informational resources, and engagement to your customers over social media channels. Table of contentsThe next era of support in the call centerFrom multichannel, to...
As customer service professionals we all know that first impressions are vitally important. But what we may not all realize is just how little time we actually have to make a good one. According to psychological research, we form opinions within the first seven...
Whatsapp message templates are an integral component of any WhatsApp-based customer communication workflow
Let’s say you were building a house, but every carpenter on the job site was using a different sized tape measure. The results would probably be pretty messy because there was no quality program ensuring accuracy and consistency, right? Table of contentsWhat is...
Inbound call center metrics are a performance indicator of critical concern in a time when contact centers are the lifeline of customer service. They are a critical piece of the customer satisfaction puzzle. Despite a global pandemic affecting operations – shifting from onsite to remote – businesses still need to navigate similar customer needs and optimize for the customer experience.
Text message marketing best practices and SMS compliance go hand in hand. Both are essential components of a successful SMS marketing program.
Interactive voice response (IVR) customer service can be a great way to improve your customers' experience. By using an automated menu system, you can help customers get the information or help they need quickly and easily. However, there are a few things you can do...
If you're running a call center, then you want to know how to decrease average handle time in a call center. This can be a challenge, but with the right strategies in place, it is definitely achievable. After all, a high AHT can lead to customer dissatisfaction and...
Ticketing support systems are a crucial component of a busy call center. A solid ticketing system helps optimize agent workflows. They help organize incoming customer support requests. There could be hundreds of requests coming in every hour, so it’s important to be...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
