Check out all the insights and innovations happening in today’s modern contact center.
Table of contentsThe Rise of True Omnichannel BankingWhat is and Why Does it Matter?The Importance of True Omnichannel Now and in the FuturePersonalization isn't going anywhere. Multichannel isn't omnichannel and vice versa. True Omnichannel Goes Beyond...
Table of contentsHow to Reduce Patient Engagement Costs with True Omnichannel?Move to the cloudProvide integrated multiple channelsBetter than just voiceAutomated outboundEstablish robust self-serve optionsChatbotsCallbackSmart RoutingOffer great patient...
In an era of rapid digital innovation such as chatbots/AI, the role of a contact center agent has become more important than ever. In this blog, we’ll explore the impact of new channels on contact center agents and five ways to empower agents. Table of contentsHow to...
You’ve probably heard the term so many times that you dismiss it as a buzzword. There’s a good reason for that; it’s been overused and its definition varies and continuously evolves. Ask ten people what a digital transformation is and how to achieve one and you’ll get...
Fintech customer engagement is rapidly transforming and reshaping the financial services market. Technologies such as mobile payment via “digital wallet” are the new normal - empowering customers to make instant checkouts. Table of contentsWhy Effective Customer...
Ah, the wonderful world of student loans! It's no secret that pursuing higher education can be an expensive endeavor, often leaving graduates with a mountain of debt to repay. While the outlook for getting an education is undoubtedly a priceless investment, the burden...
Customer care has long been perceived as a cost center—a necessary but burdensome expense. However, forward-thinking businesses have discovered that a well-designed customer care strategy can actually become a cash generator. By leveraging effective strategies and...
In today's digital age, technology has become an integral part of many industries, including education. With the increasing reliance on digital lending technologies, it’s no surprise that they’re making a significant impact on student success and satisfaction when it...
The business process outsourcing (BPO) industry plays a vital role in today's global economy. However, like any other industry, BPOs face their fair share of challenges. In this article, we explore the common hurdles that BPOs encounter and discuss how LiveVox offers...
Ensuring Data Security: Achieving PCI Compliance with Call Recording In today's digital landscape, data security is of utmost importance, especially when it comes to sensitive information like payment card details. As a contact center leader, you must ensure PCI...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
