A smartphone dialer is a tool that call centers use to help agents maximize productivity and efficiency when making outbound calls to customer smartphones.
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Call center SMS in the contact center refers to the use of omnichannel customer support in the form of texting or messaging instead of other channels.
A softphone is a software-based phone that has a virtual phone interface and allows calls to be made over the internet using VoIP.
Call centers require well-trained and knowledgeable staff in order to function properly.
Call center statistics are important metrics that gauge a call center’s overall performance from a business standpoint.
Call center supervisors are essential to the success of any call center operation.
A support ticket system is a software solution that helps customer support agents manage support requests effectively.
Call center support can be described as the assistance agents within a call center provide for customers. The type of support a center offers can vary.
What is a Contact Center Switch? Switching between calls on a call center system can be challenging, especially when taking multiple calls at once. To ensure agents are able to switch between conversations quickly and efficiently, businesses should invest in call...
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