A smartphone dialer is a tool that call centers use to help agents maximize productivity and efficiency when making outbound calls to customer smartphones.
S
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
SMS, Call & Contact Center
Call center SMS in the contact center refers to the use of omnichannel customer support in the form of texting or messaging instead of other channels.
Softphone
A softphone is a software-based phone that has a virtual phone interface and allows calls to be made over the internet using VoIP.
Staff
Call centers require well-trained and knowledgeable staff in order to function properly.
Statistics, Call Center
Call center statistics are important metrics that gauge a call center’s overall performance from a business standpoint.
Supervisor
Call center supervisors are essential to the success of any call center operation.
Support Ticket System
A support ticket system is a software solution that helps customer support agents manage support requests effectively.
Support, Call Center
Call center support can be described as the assistance agents within a call center provide for customers. The type of support a center offers can vary.
Switch
What is a Contact Center Switch? Switching between calls on a call center system can be challenging, especially when taking multiple calls at once. To ensure agents are able to switch between conversations quickly and efficiently, businesses should invest in call...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
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