Latest News: NICE and LiveVox, now together leading AI-powered proactive outreach →
Maximize Your ROI
Boost Agent Performance
Improve Customer Experience
Empower Your Managers
Enhance System Orchestration
We Know Leading A Contact Center Has Never Been Harder
Our team helps you navigate change with easy-to-use cloud solutions tailored to your business, plus years of hands-on operational expertise.
Powering billions of omnichannel interactions every year
Industry-leading end-to-end SLA coverage
229% ROI and payback in less than 6 months*
*Forrester Total Economic Impact (TEI) Study
Providing 24/7 service, support, and resources (including holidays)
[dica_divi_carousel centermode=”on” loop=”on” autoplay=”on” hoverpause=”on” autoplay_speed=”3000″ dot_nav=”on” equal_height=”on” advanced_effect=”1″ item_padding=”||||false|false” content_container_padding=”30px|30px|30px|30px|false|false” module_class=”testimonial-carousel-2″ _builder_version=”4.22.1″ _module_preset=”default” body_font=”||on||||||” body_text_color=”#000000″ background_enable_color=”off” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” border_radii_item=”on|4px|4px|4px|4px” border_width_all_item=”1px” border_color_all_item=”gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a” global_colors_info=”{%22gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a%22:%91%22border_color_all_item%22%93}”][dica_divi_carouselitem button_url_new_window=”1″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
— Daniel Torres | Director of IT, PBFCM[/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window=”1″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
— Matt Murphy | Director of Workforce Management & Dialing Operations, Best Egg[/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window=”1″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”
— VP | Workforce Management, Business Servicer[/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window=”1″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”
— Daniel Torres | Director of IT, PBFCM[/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window=”1″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”
— Edward A. | Business Analyst, Financial Services[/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window=”1″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”
— COO, Financial Services[/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window=”1″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
— Director of Operational Strategies, Business Servicer[/dica_divi_carouselitem][/dica_divi_carousel]
[dica_divi_carousel item_width_auto="on" item_width="227px" centermode="on" loop="on" autoplay="on" hoverpause="on" scroller_effect="on" item_spacing="5" advanced_effect="1" image_sizing="200px" _builder_version="4.21.0" _module_preset="default" height="200px" height_tablet="200px" height_phone="200px" height_last_edited="on|phone" custom_padding="15px||0px||false|false" template_type="module" global_colors_info="{}" locked="off"][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2020/07/logo-BECU.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|desktop" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2020/07/logo-CommerceBank.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|hover" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2020/07/logo-Greensky.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|desktop" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2020/07/logo-justSalad.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|hover" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2020/07/logo-lendingClub.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|hover" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2020/07/logo-lifeProtect.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|hover" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2021/01/logo-paypal.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|hover" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2021/01/logo-jamesAllen.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|hover" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2020/07/logo-patelco.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|hover" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2020/07/logo-resortcom.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|hover" filter_saturate__hover="100%"][/dica_divi_carouselitem][dica_divi_carouselitem button_url_new_window="1" image="https://livevox.com/wp-content/uploads/2020/07/logo-TDECU.jpg" image_padding="30px||30px||false|false" _builder_version="4.21.0" _module_preset="default" filter_saturate="0%" link_option_url_new_window="on" global_colors_info="{}" filter_saturate__hover_enabled="on|hover" filter_saturate__hover="100%"][/dica_divi_carouselitem][/dica_divi_carousel]
Industry Recognition
Recognized By The Contact Center Industry’s Leading Analysts
[dica_divi_carousel item_width_auto=”on” item_width=”30%” item_width_tablet=”300px” item_width_phone=”” item_width_last_edited=”on|phone” loop=”on” autoplay=”on” hoverpause=”on” autoplay_speed=”3000″ item_spacing=”20″ equal_height=”on” advanced_effect=”1″ subtitle_background=”RGBA(255,255,255,0)” item_padding=”||8px||false|false” image_container_margin=”0px||||false|false” image_container_padding=”0px||||false|false” content_container_margin=”24px||||false|false” module_class=”testimonial-carousel-2″ _builder_version=”4.23″ _module_preset=”default” title_text_color=”#202a44″ title_font_size=”16px” subtitle_text_color=”#005eb8″ subtitle_font_size=”20px” body_line_height=”1.4em” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center” max_height=”215px” max_height_tablet=”” max_height_phone=”” max_height_last_edited=”on|phone” custom_margin=”||||false|false” custom_margin_tablet=”15px|15px|0px||false|false” custom_margin_phone=”0px|15px|0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” border_radii_item=”on|4px|4px|4px|4px” locked=”off” global_colors_info=”{}” width__hover_enabled=”off|desktop”][dica_divi_carouselitem title=”Ventana Research” sub_title=”LiveVox Named Exemplary Vendor” subtitle_tag=”h5″ url_new_window=”on” button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2023/11/Ventana-Research.png” image_alt=”Ventana Research” image_position=”image_left” image_size=”29%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”25px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.23″ _module_preset=”default” header_text_color=”gcid-6751e7b7-8a15-4cb2-9197-959825fdaf06″ header_font_size=”22px” subtitle_text_color=”gcid-3a68390c-ea18-4b06-b33c-46daa661b44a” subtitle_font_size=”16px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”https://livevox.com/resource_library/ventana-research-2023-buyers-guide/” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{%22gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a%22:%91%22border_color_bottom_item%22%93,%22gcid-6751e7b7-8a15-4cb2-9197-959825fdaf06%22:%91%22header_text_color%22%93,%22gcid-3a68390c-ea18-4b06-b33c-46daa661b44a%22:%91%22subtitle_text_color%22%93}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”][/dica_divi_carouselitem][dica_divi_carouselitem title=”Infographic” sub_title=”What are the industry’s top analysts saying about LiveVox?” subtitle_tag=”h5″ url_new_window=”on” button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2023/09/Infographic-1.png” image_alt=”Testimonials” module_id=”overlay_unique_id_226267″ image_position=”image_left” image_size=”29%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”25px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.22.1″ _module_preset=”default” header_text_color=”gcid-6751e7b7-8a15-4cb2-9197-959825fdaf06″ header_font_size=”22px” subtitle_text_color=”gcid-3a68390c-ea18-4b06-b33c-46daa661b44a” subtitle_font_size=”16px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”#open” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{%22gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a%22:%91%22border_color_bottom_item%22%93,%22gcid-6751e7b7-8a15-4cb2-9197-959825fdaf06%22:%91%22header_text_color%22%93,%22gcid-3a68390c-ea18-4b06-b33c-46daa661b44a%22:%91%22subtitle_text_color%22%93}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”][/dica_divi_carouselitem][dica_divi_carouselitem title=”Forrester ” sub_title=”The Forrester Wave™: Contact Center As A Service, Q1 2023″ subtitle_tag=”h5″ url_new_window=”on” button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2023/09/square.png” image_alt=”Forrester Study” module_id=”overlay_unique_id_30961″ image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”25px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.22.1″ _module_preset=”default” header_text_color=”gcid-6751e7b7-8a15-4cb2-9197-959825fdaf06″ header_font_size=”22px” subtitle_text_color=”gcid-3a68390c-ea18-4b06-b33c-46daa661b44a” subtitle_font_size=”16px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”https://livevox.com/resource_library/livevox-forrester-wave-contender-q1-2023/” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{%22gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a%22:%91%22border_color_bottom_item%22%93,%22gcid-6751e7b7-8a15-4cb2-9197-959825fdaf06%22:%91%22header_text_color%22%93,%22gcid-3a68390c-ea18-4b06-b33c-46daa661b44a%22:%91%22subtitle_text_color%22%93}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”][/dica_divi_carouselitem][dica_divi_carouselitem title=”Forrester” sub_title=”Total Economic Impact” subtitle_tag=”h5″ url_new_window=”on” button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2021/07/Forrester-TEI-hero.png” image_alt=”Forrester Study” module_id=”overlay_unique_id_30961″ image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”25px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.21.0″ _module_preset=”default” header_text_color=”gcid-6751e7b7-8a15-4cb2-9197-959825fdaf06″ header_font_size=”22px” subtitle_text_color=”gcid-3a68390c-ea18-4b06-b33c-46daa661b44a” subtitle_font_size=”16px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”/resources/forrester-total-economic-impact-study/” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{%22gcid-35cda8d5-41bf-41e0-9fb3-06c2ebbbbd2a%22:%91%22border_color_bottom_item%22,%22border_color_bottom_item%22%93,%22gcid-6751e7b7-8a15-4cb2-9197-959825fdaf06%22:%91%22header_text_color%22%93,%22gcid-3a68390c-ea18-4b06-b33c-46daa661b44a%22:%91%22subtitle_text_color%22%93}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”][/dica_divi_carouselitem][/dica_divi_carousel]
Blended Omnichannel Communications
Contact Center CRM
Workforce Engagement Management
Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations.
Outbound Dialing
- Four Manual And Automated Systems
- Performance And Efficiency Gains
- Compliance Risk Mitigation
Inbound Voice
- Self-Service Options
- Seamless Customer Journeys
- Boost Agent Efficiency
- Data-Led Campaign / Targeting Tools
- Cross-Channel Visibility / Reporting
- Interaction History In Full HTML
Webchat
- Real-Time Conversations
- Match Your Website’s Look And Feel
- Integrates With AI Chatbots
2-Way / Mass SMS
- Individual Or Bulk Messages
- Automate Using AI
- Compliance Controls
HTI®
- Like HCI®, But For SMS
- TCPA-Focused And Cost-Effective
- More ROI, Less Risk
Close the cross-channel gap with a CRM made for contact centers and sync channels, customer data, plus ticketing history in a single pane of glass.
360° Customer Profiles & History
- Full Picture Of Your Customers
- Sync Info Across Systems
- Update Profiles In Real-Time
Configurable Agent Desktop
- Single Pane Of Glass View
- Clean, Efficient User Interface
- Automatic Screen Pops
Agent Assist
- Smart Automation / Live Agent Guidance
- Automated After-Call Work
- Real-Time Speech-to-Text Transcription / Processing
Agent Scripting
- Dynamic, Trigger-Based Scripts
- Get Agents Up To Speed Fast
- Guide Them With Key Info
Ticketing
- Track Tickets In Real-Time
- Across Channels And Departments
- All Linked In One View
Consent Management
- Verify Consent At Every Step
- Tailor Campaigns To Preferences
- Profiles Automatically Update
Keep your people happy and high-performing with tools and strategies that boost productivity, quality, and compliance across the board.
Workforce Management (WFM)
- One Unified Workspace For Everyone
- Smart Data For Smart Staffing
- Adjust Schedules On The Fly
Customer Journey Analytics
- 360° View Of Behavior Across Channels
- Optimize Strategies Based On Insights
- Fast Data Integration / No Disruptions
Business Performance & Analytics
- Real-Time Analytics Dashboards
- Data / Insights Refresh Every 2 Hours
- Access Over 150 Reports
Speech Analytics
- Search And Score All Interactions
- Track / Identify Changes In Sentiment
- Learn Customer Intents And Optimize
Coaching & eLearning
- Assign And Track Training Tasks
- Provide Highly-Detailed Feedback
- Measure Progress Over Time
Omnichannel CSAT
- Survey On Digital Or Voice Channels
- Automate Response Actions
- Integrates With Contact Center CRM
We Help You See Opportunity
And Then Seize It.
Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
