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LiveVox Customer Webinar:

Optimizing SMS Strategies to Minimize TCPA Exposure and Maximize Outreach

In this quickfire, 30 minute session, LiveVox’s General Counsel, Mark Mallah, and contact center operational expert and LiveVox Senior Director of Business Consulting, Jason Queener, introduce HTI and take you through the SMS strategies and technology that you can leverage to help avoid stepping on TCPA landmines, while maximizing your outbound efforts.

You’ll get up to speed on the legal context and current implications of the TCPA, learn how to get the most out of SMS as part of a wider outbound strategy, and be introduced to LiveVox’s TCPA-focused Human Text Initiator solution.

Agenda:

  • The implications of the TCPA for outbound activity today
  • The landscape of SMS and Voice in the context of the TCPA
  • Optimizing Voice and SMS together
  • Human Text Initiator (HTI)
  • Messaging best practices: what to say, how to respond.

Featured Speakers:
 

  • Mark Mallah, General Counsel, LiveVox
  • Jason Queener, Senior Director of Business Consulting, LiveVox
LiveVox [SMS TCPA Outbound Strategy / Webinar]
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Watch The Recording

Additional Resources

Check out these informative and appropriate resources while you’re here.

Tip Sheet

SMS Best Practices for Collections

Drive performance and mitigate risk – if you’re not already using SMS, it’s time to start.

Download the Tip Sheet

Product Brief

LiveVox Human Call Initiator® (HCI) & Human Text Initiator (HTI)

Two industry-leading outbound systems purpose-built to mitigate regulatory risk and maximize productivity with human intervention.

Download the Brief

Solution Brief

LiveVox Human Call Initiator® (HCI) & Human Text Initiator (HTI)

Maximize Productivity and Mitigate Regulatory Risk Compared to 10-Digit Manual Dialing and Traditional SMS.

Download the Brief

eBook

A Guide to Compliance-Focused Omnichannel

In today’s omnichannel world, a contact center’s ability to adopt use, and even build the best communication strategies is one of the biggest drivers for future success.

Download the eBook

eBook

The Modern Contact Center Playbook for SMS Communication

This eBook highlights the key decisions throughout the entire implementation process for SMS, all the way through to measuring success.

Download the eBook

Product Brief

LiveVox’s Human Text Initiator (HTI) Solution

Reduce TCPA Exposure and AmplifyOutreach with LiveVox’s Human Text Initiator (HTI) Solution

Download the Brief