LiveVox Products | WFO
SpeechIQ
From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.
Key Benefits of SpeechIQ
Transform quality and compliance
Always be on top of quality and compliance as 100% of interactions in your contact center are automatically monitored, analyzed, and scored by advanced AI. Be promptly notified of regulatory risk, customer dissatisfaction, or anything that is important to your business.
Improve CX and ROI
Use our reporting tools to tap into thousands of calls as a potentially transformative source of insight for customer experience as well as to drive new marketing, operational and coaching strategies.
Drive agent performance
Understand your team’s performance and morale wherever they are. Provide agents with highly detailed, objective feedback on their interactions. Streamline your quality management processes to free up time for managers to provide targeted coaching.
Tip Sheet
Speech Analytics Transforms Remote Work
From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.
Find the calls that matter
Advanced filter and search capabilities allow you to search through hundreds of thousands of calls based on almost any datapoint including keywords, phrases, sentiment, and your own call metadata.
Unlock, and learn from, every conversation
Unlock the content and sentiment of every one of your calls and interactions as a source of data for your business. Access advanced reports to understand call drivers and macro trends to inform operational and marketing strategies, then drill down into the data to identify coaching opportunities and best practices that you can scale across your team.
Refreshingly simple to use
Compared to our competitors, SpeechIQ has an incredibly user-friendly, business-focused interface, meaning that your decision-makers will be able to access game-changing insights at-will without the need to go through a data analyst and wait for results. And, you can be up and running in a matter of days as a result of our straightforward, streamlined implementation and integration process
See how SpeechIQ compares to CallMiner.
Product Brief
In-Depth Look at SpeechIQ
An AI-driven Speech Analytics solution to promote compliance, productivity, and quality in your contact center.
LiveVox SpeechIQ In Action
LiveVox WFO Features:
- Integrated Performance Analytics
- 150+ Out of Box Advanced Reports
- Agent, Multichannel, and Quality Management Data
- Drag and Drop Visual UI
- Reporting Distribution and Access Controls
- CSAT Analysis
- Agent Scorecards
- Agent Work Queue
- Forecasting
- PTO Management
- Schedule and Shift Adherence and Management
- Coaching and E-Learning
- Content Library
- Machine Learning Models
- Native CRM and Channel Functionality
Learn about LiveVox’s other WFO Offerings
Agent Scheduling is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other WFO Offering.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
