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5 Ways to Maximize Your Contact Center’s Performance
What does Aragon Research say about LiveVox?
“Given LiveVox’s focus on its growing intelligence capabilities and ability to easily integrate other systems and data, it is one to watch in ICC.”
–Aragon Research
Find the whole review on page 32. Here are the highlights:
- Offers a suite of solutions designed to support mid-market and enterprise contact centers
- Platform optimizes customer experience and engagement by centralizing and streamlining communication channels
- Offers AI virtual agent bundle that covers various use cases including payments, FAQs, and lead generation
- Purpose-built CRM enables personalization and facilitates smooth escalations to agents
- Offers SpeechIQ with automated Quality Management, combining speech analytics with omnichannel intelligence