(844) 207-6663
How to Use SMS as an IVR Alternative

How to Use SMS as an IVR Alternative

You can reduce long hold times and improve customer experience by using SMS as an IVR alternative.  Problem Snapshot COVID-19 has created an increase in inbound call volume at a time when agent staffing may not be up to par.For companies who also handle outbound...
SpeechIQ Introduction with LiveVox’s Jason Queener

SpeechIQ Introduction with LiveVox’s Jason Queener

We demoed SpeechIQ, the latest addition to the LiveVox contact center platform suite, at last week’s Strategy and Tech virtual conference. Jason walks you through how to sift through the treasure trove of data in your recorded customer calls, a few use cases where...