Cloud Interactive Voice Response (IVR) Software Built for Contact Centers

Intelligent Call Routing Software

Provide customers with the self-service experience they expect and improve contact center performance with LiveVox’s Cloud IVR.

 LiveVox Cloud IVR Benefits:

  • Low-code, no-code development for quick and easy implementation
  • 40+ simplified drag-and-drop modules streamline IVR workflow creation
  • Increase first call resolutions with personalization and effective call routing 
  • Handle higher call volumes with pre-built integrations for AI virtual agents
  • Easily incorporate email and SMS into your workflow with native omnichannel features
LiveVox Virtual Agent APIs

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LiveVox  vs. Other Platforms

No-Code, Low-Code Solution

Other highly customizable IVR solutions are built on complex coding and proprietary APIs that require professional services during implementation and any time modifications are needed. In contrast, LiveVox’s Cloud IVR is built on open APIs and simplified cloud-based software, resulting in faster implementation and real-time adjustments without the need for in-house technical expertise or costly services.

Easy Drag-and-Drop Configurations

Unlike other platforms, LiveVox’s IVR solution is 98% configurable by front-line managers, with over 40 drag-and-drop modules to create the perfect customer journey, including wait time features, email and SMS alternatives, Secure Payment module, AI / NLP, Virtual Agents, and open API IVR connectors.

Improved Customer Experiences

Proprietary APIs and coding infrastructures also make it difficult to add customer data and third party applications into your workflows, which can impact key performance indicators. LiveVox enables non-IT leaders to quickly create or change configurations to multi-application workflows and leverage unified customer data, to deliver smarter ACD call routing.

A View of LiveVox’s Cloud Based IVR

Voice IVR

Easily create IVR strategies that drive accurate call routing, self-service, incorporate digital alternatives, and increase first call resolution with AI-enabled capabilities.

LiveVox Platform Brochure
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Our Customers

Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

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“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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