Maximize Your Contact Center's Performance
A Powerful, Next-Generation Contact Center Platform
LiveVox seamlessly unifies Omnichannel Communications, CRM, AI, and Workforce Engagment Management to create better agent and customer experiences.
Upcoming Webinar
The Customer Experience Imperative: Unlocking the Full Benefits of AI
Register for our upcoming webinar featuring guest speaker Max Ball, Principal Industry Analyst from Forrester, to learn why only 44% of decision makers reported seeing benefits from implementing AI tools and how contact centers can take their AI strategy to the next level.
A Forrester Study
Contact Centers and AI Technology: ‘Sounds Like You Need Help Unlocking Full Benefits’
Download the full study to see what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.
Survey Report
Are Agents Ready for the New Digital Reality?
Find out what 500+ contact centers had to say about the challenges that are impacting their job performance and the customer experience in this report.
eBook
2022 Benchmarks for Outbound, Inbound, and Blended Contact Centers
Download this Aberdeen eBook to find out which operating model is leading the way in CX performance and what you can do to drive improvements.
The Evolution from Omnichannel to Multiexperience in the Contact Center
Download this Gartner© report to learn why contact centers need to rethink omnichannel and how they can drive customer satisfaction with multiexperience journeys.
Quick Video
Practical AI Purpose-Built for Contact Centers
Easily leverage artificial intelligence and machine learning to enhance self-service and create more meaningful customer interactions that are easy to implement and optimize.
Explore our cloud-based contact center platform bundles designed to improve your customer and agent experience.
Two-Way Messaging
Turn messaging into successful two-way conversations.
Outbound Campaigns
Optimize outreach with compliance-focused omnichannel engagement.
Speech Analytics
Transform CX, quality assurance, and compliance management.
Inbound Contact Center
Elevate your customer service for the new and next.
AI Virtual Agent
Improve CX and lower costs with practical, easy-to-use AI tools.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
A Single Pane of Glass
Customer Satisfaction Enabled by Agent Success
LiveVox delivers reliable, easy-to-use technology that helps enable your contact center to maximize performance, while reducing risk. Watch our videos below to get a better understanding of everything the LiveVox Platform has to offer your business.
About LiveVox
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Practical AI
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Cloud IVR
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Two-Way Messaging
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Inbound Contact Center
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Speech Analytics
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Explore the LiveVox Platform
Omnichannel Communications
Seamlessly Unify the Customer Experience with Integrated Channels
Close the cross-channel gap with a fully integrated omnichannel platform that incorporates Voice, Email, SMS, Web Chat, and Chatbots.
Mitigate the risk of non-compliance for the communication tools your customers demand whether your agents are initiating conversations or responding to customers. Leverage unified customer profiles to create, facilitate, and manage seamless digital engagement across the entire customer journey.
Unified CRM
Create Optimal Agent & Customer Experiences and Get Powerful Omnichannel Insights
Creating better customer experiences means having the right information to personalize every interaction on every channel within your contact center.
Leverage your existing CRM investments to collect and connect all interaction data into a unified customer profile that is always up-to-date and improve the agent experience with intuitive workflows and configurable scripts. Optimize conversations to delight customers, retain agents, and increase revenue.
Workforce Engagement Management
Drive Agent Productivity and Organizational Understanding of Performance
LiveVox provides an environment for contact center leaders to continually and easily monitor, evaluate, and improve performance and quality.
Record calls and agent screens so you can assess agent interactions for productivity and adherence to compliance guidelines. Promote quality with 100% auditing using speech analytics. Quickly and accurately enable agents to learn and improve from best practices using e-learning capabilities. Make better business decisions using data-driven insights.
Our Customers
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”
— Senior Director of Operations, Consumer Finance
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Success Stories
See how we delivered successfully for a number of our clients.
Two-Way SMS
Eastern
Eastern, a BPO, lowered its cost of service, improved CX, and increased contact rates by 79% with 2-Way SMS.
Voice | Quality Management
Royal Caribbean
Royal Caribbean leveraged SpeechIQ’s Call Driver reports to understand the reason for every inbound customer call.
SMS | IVR
Medassist
Healthcare service provider, MedAssist, used SMS and self-service to double Medicaid enrollment screenings during the pandemic.
Resource Library
Not sure what to do about your Agent Productivity? Need to know what the best time to communicate with customers via SMS is? Don’t worry, we have every resource you could ever possibly need to keep your company on top of their game.
Blog
The Latest Trends And Thought Leadership For Contact Centers. Check out all the insights and innovations happening in today’s modern contact center.
Success Stories
With 20+ years of providing best-in-class contact center software, we help our customers achieve high levels of success.
Agent Experience (AX)
Learn how an exceptional agent experience can drive improved customer satisfaction, agent performance, and revenue.
CFPB Rules
LiveVox’s industry-leading solutions help you make CFPB compliance a top priority. As the rules continue to evolve, it’s more important than ever to ensure you’re adhering to the letter of the law.
Research Study
Download this study conducted by Forrester Consulting to learn how to achieve a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
Why LiveVox?
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/01/Omnichannel-AI.jpg "Omnichannel-AI")
![LiveVox [CRM overview brochure / thumbnail]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2020/07/CRM_Brochure.jpg "CRM_Brochure")
