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Latest from the LiveVox Blog

  • February 19, 2019

    3 Keys to Closing the Cross-Channel Gap
    Takeaways from Subway and LiveVox Session at CCW Winter 2019 At the recent 2019 Winter Customer Contact Week in Nashville, over 300+ contact center leaders joined together to share, explore, and learn about the latest ideas and innovation helping...
  • January 8, 2019

    Keys to Driving CSAT in A Digital Environment
    In a recent Global Contact Center Survey by Deloitte, 54% of contact center leaders noted that “Feedback will be core to our DNA and is shared widely”. As customer expectations continue to be at an all-time low*, the need...
  • December 11, 2018

    Simplify Multichannel Agent Training with Screen Recording
    How agents engage with customers is changing with the adoption of new channels. Therefore, how they are trained must also evolve. What is the easiest path to achieving this? Start with the basics: Analyze, Adjust, and Scale. This is...