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Latest from the LiveVox Blog
July 16, 2019
5 Keys to Achieving True Omnichannel
According to recent report by Aberdeen Group, companies with extremely strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for companies with weak omnichannel customer engagement. Despite a 3x greater customer retention as a result...July 10, 2019
5 Keys to Exceed Customer Service Expectations in the Digital Age
Today’s digital customers expect companies to offer a top-notch customer service experience as delivered by leading companies such as Amazon and Nordstrom. They want a quicker and efficient resolution to their issues. They get frustrated if they must repeat...June 20, 2019
3 Things to Know about the Future of Customer Satisfaction and the Contact Center
There is no doubt that the way we engage is changing. The adoption of smart phones has opened the door to new ways of communicating, not only shifting how businesses communicate with customers, but also how the result of...
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