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Latest from the LiveVox Blog

  • March 20, 2019

    Survey Findings: Drivers and Barriers to Digital Transformation in Modern Contact Centers
    The latest LiveVox Contact Center Survey data shows that digital transformation continues to accelerate, making it a top priority for contact centers in 2019. To succeed in the digital age, more and more contact centers are rethinking their legacy...
  • March 14, 2019

    3 Ways to Make Website Chat Your Most Effective Channel
    Website chat is rapidly becoming one of the fastest growing channels. A recent study by Forrester found that since 2016 the number of customers that use live chat over the phone and email support has increased by 50% and...
  • February 19, 2019

    3 Keys to Closing the Cross-Channel Gap
    Takeaways from Subway and LiveVox Session at CCW Winter 2019 At the recent 2019 Winter Customer Contact Week in Nashville, over 300+ contact center leaders joined together to share, explore, and learn about the latest ideas and innovation helping...