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LiveVox Earns Top Honors as an Exemplary Vendor in Ventana’s 2023 Buyers Guide → 

Be A Game Changer

Transform your contact center’s performance with a proven cloud platform.

Get Started Now
Platform Overview
Boost Agent Performance
Maximize Your ROI
Improve Customer Experience

Are You Chasing Change?
Start Leading It.

Customer communication is evolving rapidly. More channels, more expectations, and way less patience. You’re under pressure to deliver from every angle.

Why should the pace of change leave you or your customers behind?

Let's Make a Game Plan

Outperform Expectations On Every Level

LiveVox’s cloud contact center platform helps you redefine customer engagement.

See The Platform In Action
Maximize Your ROI
Boost Agent Performance
Improve Customer Experience
Empower Your Managers
Enhance System Orchestration

Maximize Your ROI

  • Get immediate KPI and bottom-line gains starting right now
  • Use solutions that pay for themselves to free up valuable resources
  • Reduce friction so you can save money, time, and wasted effort

Boost Agent Performance

  • Equip agents with a 360° view of each customer to deliver more personalized service
  • Save time switching between tabs/windows with all the tools and data your team needs in one screen
  • Use AI to assist agents during interactions and build automated workflows to trigger key actions

Improve Customer Experience

  • Use AI tools to give customers the option to self-service on any channel—anytime, anywhere
  • Enable your agents to solve customer issues with less effort
  • Personalized, contextually relevant interactions improve customer loyalty and satisfaction in every interaction

Empower Your Managers

  • Maximize your team’s potential with strategies that help support customer-first experiences
  • Make faster, data-backed decisions using powerful AI and analytics pre-integrated across your contact center
  • Easily automate agent scoring and training along with customer feedback and sentiment

Enhance System Orchestration

  • Configure our modules / AI / APIs / data / growing partner network to fit your needs
  • Stay on track with the high availability, scalability, and redundancy provided by our public cloud platform
  • Safeguard your business using our industry-leading security protocols and compliance solutions

We Know Leading A Contact Center Has Never Been Harder

Our team helps you navigate change with easy-to-use cloud solutions tailored to your business, plus years of hands-on operational expertise.

Powering billions of omnichannel interactions every year

Industry-leading end-to-end SLA coverage

229% ROI and payback in less than 6 months*

*Forrester Total Economic Impact (TEI) Study

Providing 24/7 service, support, and resources (including holidays)

Trusted By Game-Changing Clients for More Than 20 Years

View Our Success Stories
The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”

— Daniel Torres | Director of IT, PBFCM

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

— Matt Murphy | Director of Workforce Management & Dialing Operations, Best Egg

“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”

— VP | Workforce Management, Business Servicer

“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”

— Daniel Torres | Director of IT, PBFCM

“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”

— Edward A. | Business Analyst, Financial Services

“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”

— COO, Financial Services

“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”

— Director of Operational Strategies, Business Servicer

Industry Recognition

Recognized By The Contact Center Industry’s Leading Analysts

See Why Game-Changers Choose LiveVox
Testimonials

Infographic

What are the industry’s top analysts saying about LiveVox?
Forrester Study

Forrester

The Forrester Wave™: Contact Center As A Service, Q1 2023
Forrester Study

Aragon Research

2022 Globe™ for Intelligent Contact Centers
Forrester Study

Forrester

Total Economic Impact

The Cloud Contact Center Platform Built For Game Changers

Blended Omnichannel Communications
Contact Center CRM
Workforce Engagement Management

Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations.


Outbound Dialing
  • Four Manual And Automated Systems
  • Performance And Efficiency Gains
  • Compliance Risk Mitigation


Inbound Voice
  • Self-Service Options
  • Seamless Customer Journeys
  • Boost Agent Efficiency


Email
  • Data-Led Campaign / Targeting Tools
  • Cross-Channel Visibility / Reporting
  • Interaction History In Full HTML


Webchat
  • Real-Time Conversations
  • Match Your Website’s Look And Feel
  • Integrates With AI Chatbots


2-Way / Mass SMS
  • Individual Or Bulk Messages
  • Automate Using AI
  • Compliance Controls


HTI®
  • Like HCI®, But For SMS
  • TCPA-Focused And Cost-Effective
  • More ROI, Less Risk
View All Omnichannel Products
Close the cross-channel gap with a CRM made for contact centers and sync channels, customer data, plus ticketing history in a single pane of glass.


360° Customer Profiles & History
  • Full Picture Of Your Customers
  • Sync Info Across Systems
  • Update Profiles In Real-Time


Configurable Agent Desktop
  • Single Pane Of Glass View
  • Clean, Efficient User Interface
  • Automatic Screen Pops

Agent Assist
  • Smart Automation / Live Agent Guidance
  • Automated After-Call Work
  • Real-Time Speech-to-Text Transcription / Processing


Agent Scripting
  • Dynamic, Trigger-Based Scripts
  • Get Agents Up To Speed Fast
  • Guide Them With Key Info


Ticketing
  • Track Tickets In Real-Time
  • Across Channels And Departments
  • All Linked In One View


Consent Management
  • Verify Consent At Every Step
  • Tailor Campaigns To Preferences
  • Profiles Automatically Update
View All Contact Center CRM Products
Keep your people happy and high-performing with tools and strategies that boost productivity, quality, and compliance across the board.


Workforce Management (WFM)
  • One Unified Workspace For Everyone
  • Smart Data For Smart Staffing
  • Adjust Schedules On The Fly

Customer Journey Analytics
  • 360° View Of Behavior Across Channels
  • Optimize Strategies Based On Insights
  • Fast Data Integration / No Disruptions

Business Performance & Analytics
  • Real-Time Analytics Dashboards
  • Data / Insights Refresh Every 2 Hours
  • Access Over 150 Reports

Speech Analytics
  • Search And Score All Interactions
  • Track / Identify Changes In Sentiment
  • Learn Customer Intents And Optimize


Coaching & eLearning
  • Assign And Track Training Tasks
  • Provide Highly-Detailed Feedback
  • Measure Progress Over Time


Omnichannel CSAT
  • Survey On Digital Or Voice Channels
  • Automate Response Actions
  • Integrates With Contact Center CRM
View All WEM Products

You Change The Game, We Show You How

1
See Our Cloud Platform In Action

View a live demo now or later when it’s convenient for you.

2
Find Out If We’re A Fit

We listen, ask questions, and personalize a plan for your business.

3
Deliver Game-Changing Results

Outperform expectations with technology that’s actually easy to use and optimize.

We Help You See Opportunity
And Then Seize It.

Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.
Get Our Free Guide Now

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.