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LEVERAGE MULTIPLE CHANNELS
Leverage the consumer’s preferred channel to optimize conversations. Easily combine voice, text, and email to create performance-driven, cross-channel campaigns.
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Manage Compliance Risk
Utilize Four Clouds ™ outbound dialing systems to address some of the highest levels of risk mitigation. Simplify compliance management and focus on driving effective consumer interactions.
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Gain Business Operations Insight
Transform data into action with Business Intelligence enabled performance analytics. Get unprecedented insight in minutes, not days or weeks and drive improvements each day.
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Cloud-Based Contact Center Solutions
Multi-channel options to drive better ROI
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LEVERAGING SUCCESSFUL PATIENT SATISFACTION SURVEYS
Learn how the LiveVox IVR-based CSAT Solution Helps Differentiate a Patient Contact Center
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SEE THE POWER OF FOUR CLOUDS
Watch our video on how the Four Clouds systems help you with your outreach
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June 14, 2017
Maximize Each Incoming Patient Call with these Essential Contact Center Capabilities – Part 2
In the first installment of this three-part blog series, we discussed how implementing effective call qualifications and optimizing wait times within your inbound callflows can dramatically reduce call abandonment rates and improve patient satisfaction by empowering patients to self-serve.... -
June 13, 2017
How Cloud is Lowering the Cost of TCPA Compliance
In a recent study of 270+ contact center leaders, the TCPA continues to be a top concern in 2017*. With TCPA lawsuits in 2016 finishing 31.8% higher than the year before**, there is no doubt that the risk of... -
May 31, 2017
Inbound Patient Calls: Learning to Maximize Value
An inbound patient call is one of the highest value interactions to take place at a contact center. The patient is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to generate revenue...
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