LiveVox Earns Top Honors as an Exemplary Vendor in Ventana’s 2023 Buyers Guide →

We Know Leading A Contact Center Has Never Been Harder
Our team helps you navigate change with easy-to-use cloud solutions tailored to your business, plus years of hands-on operational expertise.
Powering billions of omnichannel interactions every year
Industry-leading end-to-end SLA coverage
229% ROI and payback in less than 6 months*
*Forrester Total Economic Impact (TEI) Study
Providing 24/7 service, support, and resources (including holidays)
— Daniel Torres | Director of IT, PBFCM
— Matt Murphy | Director of Workforce Management & Dialing Operations, Best Egg
— VP | Workforce Management, Business Servicer
— Daniel Torres | Director of IT, PBFCM
— Edward A. | Business Analyst, Financial Services
— COO, Financial Services
— Director of Operational Strategies, Business Servicer












Industry Recognition
Recognized By The Contact Center Industry’s Leading Analysts

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What are the industry’s top analysts saying about LiveVox?

Forrester
The Forrester Wave™: Contact Center As A Service, Q1 2023

Aragon Research
2022 Globe™ for Intelligent Contact Centers

Forrester
Total Economic Impact

Frost & Sullivan
Buyers Guide
Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations.

Outbound Dialing
- Four Manual And Automated Systems
- Performance And Efficiency Gains
- Compliance Risk Mitigation

Inbound Voice
- Self-Service Options
- Seamless Customer Journeys
- Boost Agent Efficiency


- Data-Led Campaign / Targeting Tools
- Cross-Channel Visibility / Reporting
- Interaction History In Full HTML

Webchat
- Real-Time Conversations
- Match Your Website’s Look And Feel
- Integrates With AI Chatbots

2-Way / Mass SMS
- Individual Or Bulk Messages
- Automate Using AI
- Compliance Controls


HTI®
- Like HCI®, But For SMS
- TCPA-Focused And Cost-Effective
- More ROI, Less Risk

360° Customer Profiles & History
- Full Picture Of Your Customers
- Sync Info Across Systems
- Update Profiles In Real-Time

Configurable Agent Desktop
- Single Pane Of Glass View
- Clean, Efficient User Interface
- Automatic Screen Pops


Agent Assist
- Smart Automation / Live Agent Guidance
- Automated After-Call Work
- Real-Time Speech-to-Text Transcription / Processing

Agent Scripting
- Dynamic, Trigger-Based Scripts
- Get Agents Up To Speed Fast
- Guide Them With Key Info

Ticketing
- Track Tickets In Real-Time
- Across Channels And Departments
- All Linked In One View


Consent Management
- Verify Consent At Every Step
- Tailor Campaigns To Preferences
- Profiles Automatically Update

Workforce Management (WFM)
- One Unified Workspace For Everyone
- Smart Data For Smart Staffing
- Adjust Schedules On The Fly

Customer Journey Analytics
- 360° View Of Behavior Across Channels
- Optimize Strategies Based On Insights
- Fast Data Integration / No Disruptions


Business Performance & Analytics
- Real-Time Analytics Dashboards
- Data / Insights Refresh Every 2 Hours
- Access Over 150 Reports

Speech Analytics
- Search And Score All Interactions
- Track / Identify Changes In Sentiment
- Learn Customer Intents And Optimize

Coaching & eLearning
- Assign And Track Training Tasks
- Provide Highly-Detailed Feedback
- Measure Progress Over Time


Omnichannel CSAT
- Survey On Digital Or Voice Channels
- Automate Response Actions
- Integrates With Contact Center CRM
We Help You See Opportunity
And Then Seize It.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
