LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023 See Why.
Are you chasing change?
Start leading it.
Customer communication is evolving rapidly. More channels, more expectations, and way less patience. You’re under pressure to deliver from every angle.
Why should the pace of change leave you or your customers behind?
Maximize Your ROI
Boost Agent Performance
Improve Customer Experience
Enhance System Orchestration
Maximize Your ROI
- Get immediate KPI and bottom-line gains starting right now
- Use solutions that pay for themselves to free up valuable resources
- Reduce friction so you can save money, time, and wasted effort
Improve Customer Experience
- Give your customers the option to self-service on any channel
- Enable your agents to solve customer issues with less effort
- Improve customer loyalty and satisfaction in every interaction
Empower Your Managers
- Maximize your team’s potential with strategies that help support customer-first experiences
- Make faster, data-backed decisions using powerful analytics pre-integrated across modules
- Easily automate agent scoring and training along with customer feedback and sentiment
Enhance System Orchestration
- Configure our modules, APIs, data, and growing partner network to fit your specific needs
- Stay on track with the high availability, scalability, and redundancy provided by our cloud platform
- Safeguard your business using our industry-leading security protocols and compliance solutions
Boost Agent Performance
- Equip agents with a 360° view of each customer to deliver more personalized service
- Save time switching between windows with all the tools your team needs in a single screen
- Build automated workflows to guide agents using custom scripts and next-best actions
We Know Leading A Contact Center Has Never Been Harder
Our team helps you navigate change with easy-to-use cloud solutions tailored to your business, plus years of hands-on operational expertise.
Powering billions of omnichannel interactions every year
Industry-leading end-to-end SLA coverage
229% ROI and payback in less than 6 months*
*Forrester Total Economic Impact (TEI) Study
Providing 24/7 service, support, and resources (including holidays)
Trusted By Game-Changing Clients For More Than 20 Years
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”
—VP | Workforce Management, Business Servicer
“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”
—Daniel Torres | Director of IT, PBFCM
“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”
—Edward A. | Business Analyst, Financial Services
“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”
—COO, Financial Services
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
—Director of Operational Strategies, Business Servicer
Recognized By The Contact Center Industry’s Leading Analysts
Forrester
The Forrester Wave™: Contact Center As A Service, Q1 2023
Aragon Research
2022 Globe™ for Intelligent Contact Centers
See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers.
Forrester
Total Economic Impact
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
Frost & Sullivan
Buyers Guide
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
Blended Omnichannel Communications
Contact Center CRM
Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations.
Omnichannel
Outbound & Inbound Voice
Omnichannel
HCI®
Omnichannel
HTI®
Omnichannel
Omnichannel
2-Way / Mass SMS
Omnichannel
Webchat
Omnichannel
Intelligent Virtual Agents
Omnichannel
Multichannel Chatbots
Omnichannel
Omnichannel
Attempt Supervisor
Omnichannel
Customer-Centric Campaigns
Omnichannel
BusinessPhone PBX
Omnichannel
ACD
Omnichannel
IVR
Omnichannel
Wallboards
Close the cross-channel gap with a CRM made for contact centers and sync channels, customer data, plus ticketing history in a single pane of glass.
CRM
Up-to-Date Customer Profiles
CRM
Full Interaction History
CRM
Segmentation & Targeting
CRM
Configurable Agent Desktops
CRM
Agent Scripting
CRM
Ticketing
CRM
Consent Management
CRM
Secure Payment Capture (SPC)
CRM
Knowledge Center
CRM
Integrated Agent Workflows
CRM
Consent Management
CRM
Secure Payment Capture (SPC)
Keep your people happy and high-performing with tools and strategies that boost productivity, quality, and compliance across the board.
WEM
Workforce Management
WEM
Omnichannel CSAT
WEM
Coaching & eLearning
WEM
Business & Performance Analytics
WEM
Speech Analytics
WEM
Call & Screen Recording
WEM
Quality & Compliance Management
CRM
Configurable Agent Desktops & Workflows
We Help You See Opportunity
And Then Seize It.
Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.
Get Our Free Guide
And Start Changing The Game
![LiveVox [CX challenges / eBook]](https://livevox.com/wp-content/uploads/2023/02/LiveVox-integrated-agent-desktop-ebook.jpg "LiveVox-integrated-agent-desktop-ebook")
