Maximize your contact center’s performance
A Powerful, Next-Generation Contact Center Platform
LiveVox seamlessly integrates Omnichannel Communications, CRM, and Workforce Optimization empowering agents to provide exceptional customer experiences.
Latest News and Insights
SMS has gone mainstream, becoming a standard across all industries. SMS is a cost efficient alternative to voice and offers customers a more convenient way to engage with your business to avoid long hold times. Find out other SMS benchmarks by downloading our latest SMS survey.
A SINGLE PANE OF GLASS
Customer Satisfaction Enabled By Agent Success
LiveVox delivers reliable, easy-to-use technology that helps enable your contact center to maximize performance, while reducing risk.
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
Seamlessly Unify the Customer Experience with Integrated Channels
Close the cross-channel gap with a fully integrated omnichannel platform that incorporates Voice, Email, SMS, Web Chat, and Chatbots. Mitigate the risk of non-compliance for the communication tools your customers demand whether your agents are initiating conversations or responding to customers. Leverage unified customer profiles to create, facilitate, and manage seamless digital engagement across the entire customer journey.
Create Optimal Experiences that Fit Your Agents’ Specific Tasks
Your agents can work quickly and efficiently within a single unified interface with full contact history, as well as consent and revocation management, across all channels. Use customizable tabs that organize relevant data for easy access and tailored screen pops for contextual conversations. Improve the agent experience with intuitive workflows and configurable scripts. Optimize conversations to delight customers, retain agents, and increase revenue.
Drive Agent Productivity and Organizational Understanding of Performance
LiveVox provides an environment for contact center leaders to continually and easily monitor, evaluate, and improve performance and quality. Record calls and agent screens so you can assess agent interactions for productivity and adherence to compliance guidelines. Promote quality with 100% auditing using speech analytics. Quickly and accurately enable agents to learn and improve from best practices using e-learning capabilities. Make better business decisions using data-driven insights.
Check out how we delivered successfully for a number of our clients.
Eastern, a BPO, lowered its cost of service, improved CX, and increased contact rates by 79% with 2-Way SMS.
Not sure what to do about your Agent Productivity? Need to know what the best time to communicate with customers via SMS is? Don’t worry, we have every resource you could ever possibly need to keep your company on top of their game.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.