LiveVox has been named a Hot Vendor in Intelligent Contact Center solutions by Aragon Research. Learn more.
Cloud-based. AI-powered. Integrated omnichannel.
Blended Omnichannel Communications
Seamlessly Unify the Customer Experience with Integrated Channels and AI
LiveVox’s blended omnichannel platform offers communication channels your customers demand whether your agents are initiating conversations or responding to customers. Leverage unified customer profiles and easy-to-tune AI to create, facilitate, and manage seamless conversations across the entire customer journey.
Unified CRM
Orchestrate CX With Data, Tailored Workflows, and Configurable Agent Desktops
Creating better customer experiences means having the right information to personalize every interaction on every channel within your contact center.
Leverage your existing investments to collect and connect all interaction history into a unified customer profile that is always up-to-date and improve the agent experience with intuitive workflows and configurable scripts. Use automation to optimize conversations to delight customers, retain agents, and increase revenue.
Workforce Engagement Management
Drive Agent Productivity and Performance With Powerful Omnichannel Insights
Promote highly effective interactions with 100% auditing of conversations across all channels using speech analytics and automated quality management. Quickly and accurately enable agents to learn and improve from best practices using e-learning capabilities. Make better business decisions in the contact center and across your organization using holistic data-driven insights.
A single pane of glass with tailored workflows and a desktop that guides agents with key data, apps, processes, and scripts
Boost Agent Performance
Eliminate the hassle of toggling between screens and present agents with a single view of the customer including account information, interaction history, and all the tools they need to do their job from a single window.
Empower Your Managers
Monitor, evaluate, and improve quality across a multichannel workforce and workflow with pre-integrated performance analytics, quality management, and workforce management.
Improve Customer Experience
Leverage AI, virtual agents, and automated workflows to drive down costs, enable customer self-service, and improve agent productivity, without increasing headcount.
News and Industry Analysts
Proudly recognized by many of the industry’s leading analysts.
Aragon Research
Hot Vendor Report
Aragon Research named LiveVox a hot vendor in Intelligent Contact Center (ICC) solutions.
Forrester
Total Economic Impact
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
Frost & Sullivan
Buyers Guide
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
Forrester
On-Demand Webinar
Hear from guest speakers Art Schoeller and Nick Ferrif from Forrester.
Frost & Sullivan
Exclusive White Paper
This white paper breaks down the complexities of the agent and CX in the contact center environment.
Omnichannel cloud contact center for some of America’s leading companies
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”
—VP | Workforce Management, Business Servicer
“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”
—Daniel Torres | Director of IT, PBFCM
“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”
—Edward A. | Business Analyst, Financial Services
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”
—Senior Director of Operations, Consumer Finance
“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”
—COO, Financial Services
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
—Director of Operational Strategies, Business Servicer
Client Success Stories
See how we delivered exceptional solutions to improve Customer and Agent Experience.
UCB’s 3 Strategic Pillars to Modernizing Collections Using Digital and Data
The ultimate goal is to use data to create an engagement strategy that...
How Royal Caribbean International transformed CX and agent workflows using SpeechIQ®️
Royal Caribbean used SpeechIQ’s granular call driver functionality to not only understand the primary reason customers were calling, but also to capture all the reasons during any given call.
A Digital-First Strategy Simplifies Access to Healthcare
Centauri’s Medicaid specialists were able to easily engage with members over a digital channel and then seamlessly switch to a voice conversation for more complex and secure conversations.
LiveVox Resources For Contact Center Professionals
Not sure what to do about your Agent Productivity? Need to know what the best time to communicate with customers via SMS is? Don’t worry, we have every resource you could ever possibly need to keep your company on top of their game.
Blog
The Latest Trends And Thought Leadership For Contact Centers. Check out all the insights and innovations happening in today’s modern contact center.
Success Stories
With 20+ years of providing best-in-class contact center software, we help our customers achieve high levels of success.
Resource Library
Industry Analyst Reports
Webinars
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/01/Omnichannel-AI.jpg "Omnichannel-AI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/07/WEM-brochure.jpg "Omnichannel-AI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/07/LiveVox-Platform-Overview-Brochure.jpg "LiveVox-Platform-Overview-Brochure")