Maximize your contact center’s performance
A Powerful, Next-Generation Contact Center Platform
LiveVox seamlessly integrates Omnichannel Communications, CRM, and Workforce Optimization to create better agent and customer experiences.
Explore these value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours.
Turn messaging into successful two-way conversations.
Optimize outreach with compliance-focused omnichannel engagement.
Transform CX, quality assurance, and compliance management.
Inbound Contact Center
Elevate your customer service for the new and next.
Improve CX by augmenting your existing ACD.
A SINGLE PANE OF GLASS
Customer Satisfaction Enabled By Agent Success
LiveVox delivers reliable, easy-to-use technology that helps enable your contact center to maximize performance, while reducing risk.
Seamlessly Unify the Customer Experience with Integrated Channels
Close the cross-channel gap with a fully integrated omnichannel platform that incorporates Voice, Email, SMS, Web Chat, and Chatbots. Mitigate the risk of non-compliance for the communication tools your customers demand whether your agents are initiating conversations or responding to customers. Leverage unified customer profiles to create, facilitate, and manage seamless digital engagement across the entire customer journey.
Create Optimal Experiences that Fit Your Agents’ Specific Tasks
Your agents can work quickly and efficiently within a single unified interface with full contact history, as well as consent and revocation management, across all channels. Use customizable tabs that organize relevant data for easy access and tailored screen pops for contextual conversations. Improve the agent experience with intuitive workflows and configurable scripts. Optimize conversations to delight customers, retain agents, and increase revenue.
Drive Agent Productivity and Organizational Understanding of Performance
LiveVox provides an environment for contact center leaders to continually and easily monitor, evaluate, and improve performance and quality. Record calls and agent screens so you can assess agent interactions for productivity and adherence to compliance guidelines. Promote quality with 100% auditing using speech analytics. Quickly and accurately enable agents to learn and improve from best practices using e-learning capabilities. Make better business decisions using data-driven insights.
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“With complete visibility and control across the customer journey …. we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50%* in year over year revenue.”
Director of Operational Strategies, Business Servicer
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”
VP, Strategic Development, Business Servicer
Check out how we delivered successfully for a number of our clients.
Eastern, a BPO, lowered its cost of service, improved CX, and increased contact rates by 79% with 2-Way SMS.
Voice | Quality Management
New Credit America
Read how fintech provider, New Credit America, leveraged LiveVox to bring back the human touch to personal finance amid a pandemic by downloading this case study.
Read how fintech provider, Best Egg, leveraged LiveVox to move to a single platform and unify the customer experience.
Not sure what to do about your Agent Productivity? Need to know what the best time to communicate with customers via SMS is? Don’t worry, we have every resource you could ever possibly need to keep your company on top of their game.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.