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Latest from the LiveVox Blog
November 19, 2019
Why Digital Transformation is Key to Growth
Why Digital Transformation is Key to Growth You’ve probably heard the term so many times that you dismiss it as a buzzword. There’s a good reason for that; it’s been overused and its definition varies and continuously evolves. Ask...November 15, 2019
22 Metrics & KPIs to Measure Your Ticketing System’s Effectiveness
Tracking metrics and KPIs To be successful, contact centers need a robust, integrated platform that can generate essential metrics reports. In addition, when metrics change in response to a shift in the business such as a product launch, staff...November 13, 2019
What is Two-way SMS Messaging and Why do 64% of your Customers Want It?
An Introduction to Two-Way SMS for Contact Centers A two-way SMS platform is one that incorporates outbound and inbound text messaging into a unified service. SMS is one of the fastest-growing channels for business communication. And it’s no surprise...
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