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Latest from the LiveVox Blog

  • January 8, 2019

    Keys to Driving CSAT in A Digital Environment
    In a recent Global Contact Center Survey by Deloitte, 54% of contact center leaders noted that “Feedback will be core to our DNA and is shared widely”. As customer expectations continue to be at an all-time low*, the need...
  • December 11, 2018

    Simplify Multichannel Agent Training with Screen Recording
    How agents engage with customers is changing with the adoption of new channels. Therefore, how they are trained must also evolve. What is the easiest path to achieving this? Start with the basics: Analyze, Adjust, and Scale. This is...
  • November 12, 2018

    Insights From Capitol Hill: What’s Next for the TCPA and CFPB
    The following is a summary of the opinions and observations of Mark Mallah, General Counsel, LiveVox Inc.; Joann Needleman, Attorney, Clark Hill PLLC; and Ryan Thurman, Director of Sales, Contact Center Compliance. Together they discussed what’s next for the...