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Latest from the LiveVox Blog
January 15, 2020
What are the Tools a New Call Center Should Have?
What are the Tools a New Call Center Should Have? Providing customer-centric support is now table-stakes for most companies. More agents are being hired to meet demand, more comprehensive training is being provided, and continual feedback shapes and improves...December 23, 2019
11 Tips for Converting Customer Complaints to Sales Opportunities
11 Tips for Converting Customer Complaints to Sales Opportunities Any salesperson worth their salt knows that all customer feedback is valuable—even and especially the negative type. Publicly responding to negative comments or taking the extra time to follow up...December 23, 2019
WFO: 5 Trends Shaping Analytics and Business Intelligence
WFO: 5 Trends Shaping Analytics and Business Intelligence Call center workforce optimization is top of mind for leaders in financial services and beyond. This is in part because of the robust advancements made to applications that can track literally...
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