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Latest from the LiveVox Blog

  • December 11, 2018

    Simplify Multichannel Agent Training with Screen Recording
    How agents engage with customers is changing with the adoption of new channels. Therefore, how they are trained must also evolve. What is the easiest path to achieving this? Start with the basics: Analyze, Adjust, and Scale. This is...
  • November 12, 2018

    Insights From Capitol Hill: What’s Next for the TCPA and CFPB
    The following is a summary of the opinions and observations of Mark Mallah, General Counsel, LiveVox Inc.; Joann Needleman, Attorney, Clark Hill PLLC; and Ryan Thurman, Director of Sales, Contact Center Compliance. Together they discussed what’s next for the...
  • October 31, 2018

    5 Ways to Empower Contact Center Agents in a Digital Environment
    In an era of rapid digital innovation such as chatbots/AI, the role of a contact center agent has become more important than ever. In this blog, we’ll explore the impact of new channels on contact center agents and five...