Large language models are a type of artificial intelligence (AI) model that have advanced natural language processing capabilities.
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A leaderboard is a large board that is used to display the rankings of competitors.. It is often used in contact centers or sales environments
Live chat is an online tool that enables website visitors to communicate with a contact center’s customer service agents or chatbots in real time. It’s also referred to as webchat. It allows brands to answer questions, provide technical support and nurture leads to...
Logs play a key role in the operations of modern call centers. With the help of logs, managers can monitor employee performance, track customer interactions history,
Long codes for SMS are usually 10-digit numbers tied to an area code that transmit messages. These are typically local numbers.
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