L

The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

Large Language Models

Large Language Models

Large language models are a type of artificial intelligence (AI) model that have advanced natural language processing capabilities.

Leaderboard

Leaderboard

A leaderboard is a large board that is used to display the rankings of competitors.. It is often used in contact centers or sales environments

Live Chat, Call & Contact Center

Live Chat, Call & Contact Center

Live chat is an online tool that enables website visitors to communicate with a contact center’s customer service agents or chatbots in real time. It’s also referred to as webchat. It allows brands to answer questions, provide technical support and nurture leads to...

Log, Contact Center

Log, Contact Center

Logs play a key role in the operations of modern call centers. With the help of logs, managers can monitor employee performance, track customer interactions history,

Long code, SMS

Long code, SMS

Long codes for SMS are usually 10-digit numbers tied to an area code that transmit messages. These are typically local numbers.

Contact Center Trends & News

Stay informed with our CX Leader Newsletter:

About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds