Virtual Agent Software Built for Contact Centers

Increase Operational Performance with AI Powered Virtual Agents

Boost agent productivity, improve customer experiences, and reduce operational costs with powerful capabilities.

LiveVox Virtual Agent Benefits:

  • Assist customers with a human touch using world-class natural language processing (NLP)
  • Seamlessly integrate chatbots and create a custom IVR flow to improve self-service options
  • Personalize every Virtual Agent interaction and adjust workflows without complex coding
  • Automatically pass conversation history to live agents for a seamless escalation
  • Track and measure Virtual Agent performance with unified dashboards, reporting, and more
LiveVox Virtual Agent APIs

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Key Benefits of LiveVox’s Virtual Agent

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Easy to personalize

Seamlessly pull information directly from your customer database to personalize each customer interaction and configure workflows without complex coding requirements.

Humanized experience

Leverage advanced AI and Natural Language Processing to create a humanlike conversation while automating common service resolutions.

Streamline escalations

Capture all virtual agent interaction data and pass that conversation history to a live agent to streamline escalations and prevent the need for customers to repeat themselves.

Handle 80% of Initial Inquiries Successfully with Virtual Agents

Mimic live agent interactions with LiveVox’s no-code Virtual Agents for conversational AI that is intelligent, personalized, and natural. LiveVox’s Virtual Agent Artificial Intelligence (AI) configuration enables you to utilize an AI Vendor for interacting with your customers without the need for any custom integration, coding, or complex setup. With a “Bring Your Own Bot” approach LiveVox can accommodate the AI vendor of your choice as well as provide standard integrations with leading providers.

LiveVox Virtual Agent APIs

Our Customers

Contact centers rely on LiveVox’s powerful contact center platform to deliver exceptional agent and customer experiences, while reducing compliance risk. Our customers span across a variety of industries including Financial Services, Teleservices, Healthcare, Telecom, BPO, and Collections.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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