Virtual Agent Software Built for Contact Centers
Increase Operational Performance with AI Powered Virtual Agents
Boost agent productivity, improve customer experiences, and reduce operational costs with powerful capabilities.
LiveVox Virtual Agent Benefits:
- Assist customers with a human touch using world-class natural language processing (NLP)
- Seamlessly integrate chatbots and create a custom IVR flow to improve self-service options
- Personalize every Virtual Agent interaction and adjust workflows without complex coding
- Automatically pass conversation history to live agents for a seamless escalation
- Track and measure Virtual Agent performance with unified dashboards, reporting, and more
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Key Benefits of LiveVox’s Virtual Agent
Easy to personalize
Seamlessly pull information directly from your customer database to personalize each customer interaction and configure workflows without complex coding requirements.
Humanized experience
Leverage advanced AI and Natural Language Processing to create a humanlike conversation while automating common service resolutions.
Streamline escalations
Capture all virtual agent interaction data and pass that conversation history to a live agent to streamline escalations and prevent the need for customers to repeat themselves.
Handle 80% of Initial Inquiries Successfully with Virtual Agents
Mimic live agent interactions with LiveVox’s no-code Virtual Agents for conversational AI that is intelligent, personalized, and natural. LiveVox’s Virtual Agent Artificial Intelligence (AI) configuration enables you to utilize an AI Vendor for interacting with your customers without the need for any custom integration, coding, or complex setup. With a “Bring Your Own Bot” approach LiveVox can accommodate the AI vendor of your choice as well as provide standard integrations with leading providers.
Our Customers
Contact centers rely on LiveVox’s powerful contact center platform to deliver exceptional agent and customer experiences, while reducing compliance risk. Our customers span across a variety of industries including Financial Services, Teleservices, Healthcare, Telecom, BPO, and Collections.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
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