LiveVox VOIP Call Center Services
Unify All Conversations and Interactions on a Single Cloud-Based VoIP Platform
With all the advanced phone features your business needs to succeed and scale, LiveVox makes it an easy and seamless transition to the cloud.
- Auto Receptionist and IVR bring a big-business feel to companies of any size.
- Unified Messaging allows for messages to be sent directly to your email inbox when you can’t get to the phone.
- Multiples devices and one extension mean you don’t have to carry your desk with you on business trips.
- Set up call queues to help your call center run as seamlessly as possible.
- Access and analyze a complete record of all your incoming and outgoing business phone calls, including the name of caller, number of extensions dialed and when the call took place.
Discover how LiveVox’s VoIP contact center solutions will maximize your contact center’s performance.
Call us at (833) 793-1118.
The LiveVox Platform
Multiple Capabilities in One Seamless Solution
LiveVox’s cloud based VoIP services delivers a comprehensive and unified customer engagement platform that avoids traditional integration hurdles, making digital evolution simpler and faster than ever before.
Single Dial Plan For a Better Customer Experience(CX)
With our all-in-one solution, it’s simple to create an efficient, user-friendly dial plan that keeps customers moving through your call flow, reduces frustration, and helps them get where they want to go.
Flexible Solution For Handling Overflow Calls
Our fully-integrated offering gives you the power to handle overflow calls with ease, transferring calls from other areas of your operations or your storefront locations to your contact center—and vice versa—to decrease wait times for customers.
Leverage Data For Smart Call Routing
Because everything is unified, including your customer data, you can route callers to the right place faster and more accurately—setting up your own routing rules, without constraints, based on your unique needs. Our team of experts work with businesses of all sizes, so helping you with best practices is in our DNA.
Our customers use LiveVox’s easy-to-use call center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist