Rising customer expectations, a heavily digital environment, AI-powered applications, and hybrid and multinational workforces present increasingly complicated challenges for contact center supervisors.
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Transforming customer experiences
Did you know that 90% of the world’s data was generated just in the last two years? In fact, over the last 13 years the amount of data captured globally has increased by an estimated 7,400%!
Spring marks a season of rejuvenation when we look to reset and refocus. This renewed perspective extends to the annual rite of spring cleaning—it’s that time when we renovate, redecorate, and declutter things taking up unnecessary space.
This year NICE gathered the industry’s top CX leaders, partners and analysts for the second season of The Room Where It Happened.
March madness brackets and thrilling buzzer-beaters make the NCAA tournaments one of my favorite spring rituals.