The start of the new year offers a chance to reset. Whether it’s starting the year with detox cleanse, a plan to read more books or a pledge to cook more at home, new year’s resolutions give us the opportunity to start making new choices and bid farewell to old routines.
Blog
Transforming customer experiences
In today’s digital-first world, where customers expect personalized, real-time responses across all channels, achieving excellence in customer service has become an art form.
We’re excited to share NICE’s CXone Mpower Actions has been honored with the 2024 Product of the Year Award at the Generative AI Expo, organized by TMC.
Nothing prevents growth more than getting stuck in a paradigm. It could be some large societal belief, like that the universe revolves around planet earth.
Customer Feedback Unplugged: Why NICE CXone Mpower Feedback Management is a game-changer in the VOC market
As a CX leader, you know that understanding customer sentiment is essential. But with so many feedback channels and data sources, it’s a real challenge to uncover meaningful insights—and even harder to transform those insights into impactful action.
Customers remember a retail experience long after they’ve left your store. Whether it’s seamless service, unique store features or personalized touches, every aspect matters.
When you research CCaaS vendors for your business, you want to know how their customers feel about the solution you are considering.