Technology has been progressing at a rapid pace over the past ten years, and it has become more convenient to use in business. It’s even helped companies scale up globally. A hosted dialer is one of the technologies that has benefited businesses and expanded their call centers to provide better customer service.
A hosted dialer is a great solution for your business if you want to update or expand your contact center, generate more sales, and offer better service to your customers.
What is a hosted dialer?
A hosted dialer is a contact center technology that is based in the cloud and offers multiple features to facilitate efficient calls between agents and customers. A hosted dialer operates through the cloud rather than a traditional on-premise dialer. There are a few types of hosted dialers including predictive, auto, and power dialers.
Hosted dialers, also known as virtual dialers, only need a computer and internet access to run successfully. An on-premise dialer requires more extensive hardware located in a physical office and a dedicated IT person to ensure that it is set up and maintained correctly.
With a hosted option, the service provider sets up the dialer and is responsible for performing any updates that may be needed as part of a monthly or annual subscription.
Usually, a hosted dialer is used by telemarketers, customer service representatives, and even sales representatives who do not work in the physical contact center as they can work remotely. Hosted dialers should be integrated or have the option to integrate seamlessly into your cloud-based contact center solution.
What are the benefits of a hosted dialer?
A hosted dialer is all about convenience and automating tasks for contact center agents. Cloud-based systems are ultimately more cost-effective because contact center software can be integrated into a single platform and subscription services generally cost less.
A hosted-dialer solution also means that employees can work from any location in the world as long as they have a good internet connection. This broadens the playing field in terms of scaling a business and opening up new locations both nationally and internationally. It is also conducive to remote work, which is a priority for many businesses in today’s market.
Boosts agent efficiency
A hosted dialer is all about convenience and automating tasks for contact center agents, which saves them time. A hosted dialer supports multiple types of dialers. This means contact center agents can make more cold calls, help more customers, and even offer a callback option in case a customer’s call is unanswered.
Cold calling is made easier by eliminating the need to dial manually. Multiple calls can be made at the same time. This means that agents can generate more leads and ultimately close more sales. Hosted dialers make it easy to leave a pre-recorded or automated message if an agent is sent to voicemail.
If you are interested in a hosted dialer then be sure to check out LiveVox’s dialer solutions. LiveVox offers four cloud outbound dialer options to choose from to meet your specific contact center needs.