LiveVox Products | Value-Based Bundles
Custom Solutions That Fit Your Specific Business Goals
LiveVox has crafted five value-based bundles based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
Key Benefits of LiveVox’s Value-Based Bundles
The Right Mix of Technology
Avoid managing unnecessary technology with a select suite of tools that focus on your specific contact center objectives.
Simplified Implementations
Minimize complicated integrations and lengthy roll-out times with a solution approach that works with existing IT environments.
Optimized TCO and ROI
Invest in technology that drives revenue as a direct result of your performance initiatives.
Thought Leadership Paper
Transform CX & Agent Experience Using a Contact Center Platform with Embedded CRM Capabilities
According to a study conducted by Forrester Consulting, “agents accessing channels via different systems that do not easily integrate together can lead to an inability to serve customers on their channel of choice”. In fact, nearly 60% of contact centers cannot track their customers across all channels.¹
Download the full study to learn how a unified contact center platform provides agents with a 360 degree view of all customer data and interaction history, enabling a seamless customer journey.
¹Source: Transform The Agent And Customer Experience Using Contact Center Solutions With Embedded CRM Capabilities, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2021
Survey Report
Omnichannel Insights Report
Explore emerging trends in customer care and experience. These findings will empower contact center professionals to better evaluate and manage their data, build engaging, digital-first communications strategies, and scale to meet the demands of a new day.
Two-Way Messaging
Customers want to communicate with you seamlessly on their channels of choice. LiveVox’s Two-Way Messaging Bundle empowers you to create digital conversations across SMS, Email, and Webchat in one place.
Outbound Campaigns and Compliance
Improve productivity and mitigate risk across Voice, Email, and SMS outreach, making your outbound communications more efficient, compliance-focused, and data-driven than ever before.
Speech Analytics
Automatically monitor and score 100% of interactions, drastically improving your ability to identify risk and scale best practices. And do this all with an easy-to-use tool that doesn’t require in-house technical expertise.
Inbound Contact Center
Customers expect personalization, convenience, and channels of choice. Meet these expectations with a solution that provides everything you need to deliver exceptional customer service during every interaction.
AI Virtual Agent
Put the power of practical AI to work in your contact center. Easily add AI Virtual Agents with omnichannel capabilities—dramatically increasing capacity, cutting operational costs, and creating a better agent and customer experience without adding headcount, regardless of your current platform
Brochure
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why LiveVox?
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
