Custom Solutions That Fit Your Specific Business Goals
LiveVox has crafted five value-based bundles based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
Key Benefits of LiveVox’s Value-Based Bundles
The Right Mix of Technology
Avoid managing unnecessary technology with a select suite of tools that focus on your specific contact center objectives.
Minimize complicated integrations and lengthy roll-out times with a solution approach that works with existing IT environments.
Optimized TCO and ROI
Invest in technology that drives revenue as a direct result of your performance initiatives.
Customers want to communicate with you seamlessly on their channels of choice. LiveVox’s Two-Way Messaging Bundle empowers you to create digital conversations across SMS, Email, and Webchat in one place.
Outbound Campaigns and Compliance
Improve productivity and mitigate risk across Voice, Email, and SMS outreach, making your outbound communications more efficient, compliance-focused, and data-driven than ever before.
Automatically monitor and score 100% of interactions, drastically improving your ability to identify risk and scale best practices. And do this all with an easy-to-use tool that doesn’t require in-house technical expertise.
Inbound Contact Center
Customers expect personalization, convenience, and channels of choice. Meet these expectations with a solution that provides everything you need to deliver exceptional customer service during every interaction.
Augment your existing, on-premise ACD with a digitally-enabled IVR solution. Add the capabilities your customers expect and create the perfect customer journey. And do it all with our low-code, no-code solution.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.