Retail

The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

How Royal Caribbean International transformed CX and agent workflows using SpeechIQ®

Oct 20, 2022

Royal Caribbean used SpeechIQ’s granular call driver functionality to not only understand the primary reason customers were calling, but also to capture all the reasons during any given call.

New IVR Implementation Elevated the Customer and Agent Experience

Jul 27, 2020

By proactively partnering with LiveVox, the company was able to implement a new Interactive Voice Response (IVR) workflow with Natural Language Processing (NLP) technology powered by AI.

Alorica Uses LiveVox to Build Delightful Customer Experiences With Data

Feb 15, 2019

Enterprise BPO optimized customer experience and increased year-over-year sales by 11% with easier access to customer data.

Contact Center Trends & News

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.