LiveVox Solutions | Platform Capabilities

Meet the Demand for Digital

Customers expect your contact center to intelligently engage on their channels of choice. LiveVox combines best practices and technology to help you incorporate non-voice interactions into the customer experience.

LiveVox Platform Solutions

Improve Wait Time Experience

Use your IVR to provide customers with wait time options such as “Hold My Place in Line” or SMS and Email alternatives. 

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Offer Useful Alerts

Use triggered campaigns to send messages that increase convenience for your customer (e.g. SMS payment reminders).

Continue the Conversation

Stay in touch with your customers while they’re mobile by making it convenient to shift Voice conversations to digital.

Streamline Service Resolutions

Combine omnichannel interaction history into flexible tickets to create continuous conversations across different channels, incidents, and agent workgroups.

Tip Sheet

Top 5 Uses for Conversational SMS

64% of consumers think businesses should contact them via text messages more often. Because most people always have their smartphones within reach, these statistics aren’t surprising. What is surprising is the untapped potential SMS messaging still holds for contact centers. Read this tip sheet for the top five uses for conversational SMS.

LiveVox Tip Sheet: Top Uses for Conversational SMS

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want a cloud-based IVR with digital options.

IB Contact Center Bundle

I want to improve my inbound customer service.

OB Campaigns and Compliance Bundle

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics Bundle

I want to improve CX and compliance with analytics.

Two-Way Messaging Bundle

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.