LiveVox Solutions | Platform Capabilities
Meet the Demand for Digital
Customers expect your contact center to intelligently engage on their channels of choice. LiveVox combines best practices and technology to help you incorporate non-voice interactions into the customer experience.
Improve Wait Time Experience
Use your IVR to provide customers with wait time options such as “Hold My Place in Line” or SMS and Email alternatives.
Offer Useful Alerts
Use triggered campaigns to send messages that increase convenience for your customer (e.g. SMS payment reminders).
Continue the Conversation
Stay in touch with your customers while they’re mobile by making it convenient to shift Voice conversations to digital.
Streamline Service Resolutions
Combine omnichannel interaction history into flexible tickets to create continuous conversations across different channels, incidents, and agent workgroups.
Tip Sheet
Top 5 Uses for Conversational SMS
64% of consumers think businesses should contact them via text messages more often. Because most people always have their smartphones within reach, these statistics aren’t surprising. What is surprising is the untapped potential SMS messaging still holds for contact centers. Read this tip sheet for the top five uses for conversational SMS.
Find the Right Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
