LiveVox Solutions | Platform Capabilities
Reduce Agent Turnover
LiveVox Platform Solutions
Simplify the Agent Experience
Give agents a single-window application that provides insight on the customer, what to say, and how to engage them.
Help with Difficult Conversations
Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.
Expand Agent Opportunities
Empower remote agents with omnichannel desktops that enable non-voice conversations using digital channels.
Provide Opportunities to Learn
Make it easy for agents to advance their skill sets with digital training, scorecards, and feedback directly on their desktops.
ROI Analysis
The ROI of Switching to Digital
Two-Way Messaging can not only help enable more agents to work from home and reduce agent turnover; it can also have a positive impact on your overall ROI. To learn more, download this ROI analysis.
Find the Right Solution For You
Explore the solutions below to find the best match for your organization.
I want to add AI Virtual Agents with omnichannel
I want to Improve my IB customer service
I am mostly outbound, want to mitigate risk and add channels
I want to improve CX and Compliance with analytics
I want a digital-first or digital-only engagement
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
“Yeah, we had a major reduction in agent turnover in 2019 compared to 2018. We went from the 45-50% range to the low 30s, which is pretty good. We’ve made a lot of changes in this time period, including LiveVox.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why LiveVox?
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
