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LiveVox Solutions | Platform Capabilities

Reduce Agent Turnover

Rising performance expectations and customer demands have made retaining and training agents challenging and costly. LiveVox combines best practices and technology to improve your agent’s experience.

LiveVox Platform Solutions

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Simplify the Agent Experience

Give agents a single-window application that provides insight on the customer, what to say, and how to engage them.

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Help with Difficult Conversations

Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.

Expand Agent Opportunities

Empower remote agents with omnichannel desktops that enable non-voice conversations using digital channels.

Provide Opportunities to Learn

Make it easy for agents to advance their skill sets with digital training, scorecards, and feedback directly on their desktops.

ROI Analysis

The ROI of Switching to Digital

Two-Way Messaging can not only help enable more agents to work from home and reduce agent turnover; it can also have a positive impact on your overall ROI. To learn more, download this ROI analysis.

LiveVox ROI Analysis: Two-Way Messaging

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want a cloud-based IVR with digital options.

IB Contact Center Bundle

I want to improve my inbound customer service.

OB Campaigns and Compliance Bundle

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics Bundle

I want to improve CX and compliance with analytics.

Two-Way Messaging Bundle

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.