LiveVox Solutions | Platform Capabilities
Reduce Agent Turnover
Rising performance expectations and customer demands have made retaining and training agents challenging and costly. LiveVox combines best practices and technology to improve your agent’s experience.
Simplify The Agent Experience
Provide agents with a tailor-made desktop in a single-window application that gives insight on the customer, what to say, and how to engage them.
Help Agents Navigate Difficult Conversations
Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.
Expand Remote Agent Opportunities
Empower remote agents with omnichannel desktops that enable non-voice conversations using digital channels.
Provide Opportunities To Learn
Make it easy for agents to advance their skill sets with digital training, performance scorecards, and pinpoint feedback directly on their desktops.
ROI Analysis
The ROI of Switching to Digital
Two-Way Messaging can not only help enable more agents to work from home and reduce agent turnover; it can also have a positive impact on your overall ROI. To learn more, download this ROI analysis.
Find the Right Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
