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LiveVox Solutions | Platform Capabilities

Reduce Agent Turnover

Rising performance expectations and customer demands have made retaining and training agents challenging and costly. LiveVox combines best practices and technology to improve your agent’s experience.

Solution: Agent Desktops

Simplify The Agent Experience

Provide agents with a tailor-made desktop in a single-window application that gives insight on the customer, what to say, and how to engage them.

Solution: Agent Scripting

Help Agents Navigate Difficult Conversations

Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.

Solution: Digital Conversations

Expand Remote Agent Opportunities

Empower remote agents with omnichannel desktops that enable non-voice conversations using digital channels.

Solution: eLearning

Provide Opportunities To Learn

Make it easy for agents to advance their skill sets with digital training, performance scorecards, and pinpoint feedback directly on their desktops.

ROI Analysis

The ROI of Switching to Digital

Two-Way Messaging can not only help enable more agents to work from home and reduce agent turnover; it can also have a positive impact on your overall ROI. To learn more, download this ROI analysis.

ROI Analysis of Two-Way Messaging

Find the Right Solution For You

Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.

Cloud IVR

I want a cloud-based IVR with digital options.

Inbound Contact Center

I want to improve my inbound customer service.

Outbound Campaigns and Compliance

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics

I want to improve CX and compliance with analytics.

Two-Way Messaging

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.