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LiveVox Solutions | Platform Capabilities

Reduce Agent Turnover

Rising performance expectations and customer demands have made retaining and training agents challenging and costly. LiveVox combines best practices and technology to improve your agent’s experience.

LiveVox Platform Solutions

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Simplify the Agent Experience

Give agents a single-window application that provides insight on the customer, what to say, and how to engage them.

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Help with Difficult Conversations

Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.

Expand Agent Opportunities

Empower remote agents with omnichannel desktops that enable non-voice conversations using digital channels.

Provide Opportunities to Learn

Make it easy for agents to advance their skill sets with digital training, scorecards, and feedback directly on their desktops.

ROI Analysis

The ROI of Switching to Digital

Two-Way Messaging can not only help enable more agents to work from home and reduce agent turnover; it can also have a positive impact on your overall ROI. To learn more, download this ROI analysis.

LiveVox ROI Analysis: Two-Way Messaging

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want a cloud-based IVR with digital options.

IB Contact Center Bundle

I want to improve my inbound customer service.

OB Campaigns and Compliance Bundle

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics Bundle

I want to improve CX and compliance with analytics.

Two-Way Messaging Bundle

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.